Patient Experience

AI is becoming increasingly popular across the world, and it also promises to change healthcare as we know it. In fact, AI can help enhance health equity. This is both true at the point of care and with regard to decision making in clinical practice. So in this article, let’s talk about how data and […]

2022 was a tough year for staffing in key direct patient care roles, per the American Medical Group Association (AMGA) 2022 Report: Medical Group Operations and Finance Survey. Dr. Ed Partridge, Guideway Care’s chief medical officer, says “Based upon conversations with practices and hospitals across the country, this situation is unlikely to change in the […]

In healthcare, no one wants to see high patient churn rates. But reducing patient churn is not a one-size-fits-all approach. You must understand what your patient needs, where they are coming from, and what barriers they may be facing. In this blog post, let’s explore some of the ways you can decrease your churn rate. […]

While aiming to improve your healthcare organization’s revenues and also patient outcomes, customization is important. But personalization in healthcare extends beyond what you may have previously thought. After all, healthcare patient engagement involves virtually every aspect of your practice – from your online presence, to your patient enrollment, to your quality of care. Keep reading, […]

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is the benchmark patient satisfaction survey. Patient engagement and satisfaction are essential factors in hospital reimbursement. These trends can help hospitals and healthcare providers to engage their patients more effectively. Read more: 4 Strategies for Improving HCAHPS Scores. As healthcare organizations continue to expand, it […]

Patient engagement has become critical in improving outcomes as the healthcare industry moves from a volume to a value-based care model. According to the American Journal of Medicine, around 50% of patients with chronic disease do not get clinical benefit from treatment because of poor compliance with medication regimens. Hence, it is essential to incorporate […]

Healthcare providers are always looking for ways to improve patient engagement. After all, engaged patients are more likely to comply with treatment plans and follow up with their doctors. They’re also more likely to be satisfied with their care. Patient engagement aims to get patients more involved in their health and healthcare. There are several […]

Patients are at the heart of health care, and patient experience (PX) and patient engagement (PE) are two key concepts that have gained traction in recent years. Constraints in the health care system—such as rising costs, staffing, and technology challenges—have created an urgent need to provide better patient service while simultaneously improving outcomes. The Hospital […]

Engaging patients in their health care is critical to improving outcomes and reducing costs. According to a report by the World Health Organization, “engaged patients make better choices about their care, are more likely to follow treatment plans and take medications as prescribed, and are also more likely to be satisfied with their care.” Gaps […]

As we close out the first quarter of 2022, we want to share some of the new and updated health equity resources that are helping us understand and address health equity. This is not an exhaustive list. It encompasses the links and data that we have found helpful in the work that we do at […]

The term patient-reported outcomes (PROs) refers to a health outcome directly based on patient self-reporting. PROs are a key aspect of clinical trials and treatments, and in modern health care settings, many organizations are transitioning away from pen-and-paper data collection methods and moving to electronic patient-reported outcomes (ePROs). Analog vs. Digital Research has shown there […]

Numerous studies have shown correlations between patient satisfaction and outcomes—two key performance indicators for medical organizations. Due to these trends, as well as an increasing recognition of person-centeredness as one of the key domains of high-quality care, it’s essential that healthcare providers prioritize person-centered care. What Is Person-Centered Care? Person-centered care, also referred to as […]