Healthcare Equity
Advancing Health Equity Across Diverse Populations
For more than 10 years Guideway has delivered a proven, scalable technology-enabled Service as a Solution for advancing health equity in Value-Based Care. Partnering with hospitals/health systems, payers and provider organizations, Guideway reduces health disparities, improves patient/member satisfaction and lowers total cost of care.
What is Health Equity?
The Centers for Disease Control and Prevention (CDC) defines health equity as being achieved “when all people have the opportunity to attain their full health potential and no one is disadvantaged from achieving this potential because of their social position or other socially determined circumstance.”
ISSUES
Issues are patient concerns that they believe will be resolved without the need for Care Guidance intervention. Care Guides track Issues to ensure patient resolution. Left unresolved, they may convert into Barriers.
BARRIERS
Barriers are patient concerns requiring Care Guide action to reach resolution. While Physical Symptoms represent almost the majority of Issues, they represent a smaller portion of Barriers.
Issue-to-Barrier Conversion Ratio
Physical symptoms, as a % of all barriers, represent a small fraction of all barriers and are clinically escalated appropriately.
80% of the work typically done by nurses and other healthcare professionals is completed by Care Guides.
Guideway’s approach drives efficiency, lower total cost of care, and higher quality.
Partner with us to achieve health equity
Learn more about how we partner with our clients to achieve health equity for their patients / members and how we deliver both quality and financial outcomes by focusing on building peer-to-patient relationships through our Care Guidance Service-as-a-Solution.