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Healthcare Equity

Advancing Health Equity Across Diverse Populations

For more than 10 years Guideway has delivered a proven, scalable technology-enabled Service as a Solution for advancing health equity in Value-Based Care. Partnering with hospitals/health systems, payers and provider organizations, Guideway reduces health disparities, improves patient/member satisfaction and lowers total cost of care.

How it Works

Guideway collaborates with client partners to achieve a shared goal of improving health equity by removing barriers related to Social Determinants of Health (SDoH). Proactively resolving disparities through Care Guide navigation and technical innovation, Guideway is able to deliver on the promise of health equity. By maximizing the patient care experience and resolving barriers that lead to avoidable deterioration and acute care utilization, the Guideway approach to patient activation creates value for all stakeholders. 

Person Centered Patient Care

What is Health Equity?

The Centers for Disease Control and Prevention (CDC) defines health equity as being achieved “when all people have the opportunity to attain their full health potential and no one is disadvantaged from achieving this potential because of their social position or other socially determined circumstance.” 

Uncovering and resolving
non-clinical and clinical barriers for all patients


Barrier Resolution Rate in our Care Guidance program


Six Domains of Focus

Supports Achieving Health Equity

Practical Barriers

  • Scheduling
  • Financial
  • Transportation
  • Medication
  • Treatment decisions
  • Housing / lodging
  • Insurance
  • Durable medical equipment
  • Meals
  • Financial / Cost of Care (Medication Costs Bills etc.)

Informational Barriers

  • Service issues
  • Advance care planning
  • Diet / nutrition
  • Case Review
  • Home health/hospice
  • Vaccinations
  • About my treatments / alternative therapy choices
  • Exercise
  • About diagnostic results
  • About side-effects

Physical Barriers

  • Pain
  • Fatigue
  • Nausea / vomiting
  • Sleep
  • Numbness / tingling in hands / feet
  • Constipation
  • Diarrhea
  • Other cognitive / physical symptoms
  • Eating
  • Difficulty breathing

Emotional Barriers

  • Depression
  • Worry
  • Sadness
  • Nervousness
  • Support group
  • Fears
  • Other psychosocial / emotional concerns
  • Loss of interest in my usual activities
  • Feeling anxious
  • Mental Wellness

Familial Barriers

  • Family health issues
  • Other family concerns
  • Problems with children
  • Dealing with partner
  • Resources for my caregiver
  • Dealing with children
  • Genetic testing
  • Intimacy/sex/relationships
  • Ability to have children
  • Problems with sibling emotion

Spiritual / Cultural Barriers

  • Spiritual Counsel
  • Cultural / religious needs
Diagram Highlighting Six Areas of Focus for Health Equity Issues


Issues are patient concerns that they believe will be resolved without the need for Care Guidance  intervention. Care Guides track Issues to ensure patient resolution. Left unresolved, they may convert into Barriers.

Diagram Highlighting Health Equity Barriers


Barriers are patient concerns requiring Care Guide action to reach resolution. While Physical Symptoms represent almost the majority of Issues, they represent a smaller portion of Barriers.

Issue-to-Barrier Conversion Ratio

Physical symptoms, as a % of all barriers, represent a small fraction of all barriers and are clinically escalated appropriately.

80% of the work typically done by nurses and other healthcare professionals is completed by Care Guides.

Guideway’s approach drives efficiency, lower total cost of care, and higher quality.

Issue-to-Barrier Conversion Ratio
Partner With Us To Achieve Health Equity

Healthy Equity

Partner with us to achieve health equity

Learn more about how we partner with our clients to achieve health equity for their patients / members and how we deliver both quality and financial outcomes by focusing on building peer-to-patient relationships through our Care Guidance Service-as-a-Solution.

Years In Health Equity
Patients Guided


Achieves equitable care for all

Improves patient satisfaction

Enables nurses to focus on clinical care

Addresses health related social needs

Reduces acute care utilization

Increases visit adherence

Provides high-quality care at a lower cost

Lowers total cost of care