If you are trying to improve outcomes through patient engagement—Stop.
You aren’t solving the problem.
Measurable improvements in cost, outcomes, and performance are realized when patients adhere to a prescribed care path—when they take the actions that will lead to better health outcomes and lower overall cost.
Guideway Care Solves the Patient Action Problem
We deliver an end-to-end, tech-enabled patient activation and care navigation solution to close the gaps that exist between healthcare visits.
Care and access gaps (socioeconomic, education, communication, support) increase risk and take time and resources to address. While analytics can identify probable risk and technology can facilitate communication – they can’t establish a patient-peer relationship that leads to real, meaningful problem solving.
Guideway care combines journey and disease-aligned protocols, appropriately skilled resources, and a smart care guidance platform to lower barriers, improve patient compliance, improve outcomes, and lower non-clinical demands on nursing staff.
We solve the problems that lead to avoidable deterioration, inappropriate utilization, financial losses, and nursing stress.
Guideway Care Solves the Problems That Are Lowering Revenue and Patient Satisfaction
Guideway Care drives the right patient action by solving patient problems.
Increase patient access
Increase patient acquisition
Improve patient account management
Streamline appointment setting
Optimize awareness/marketing efforts
Deliver timely, continuous, simplified patient engagement techniques that are personalized and connected to the patient, the provider, and the clinical encounter
Build a peer-patient relationship that helps uncover hidden barriers to care
Improve patient satisfaction and retention
Route patients to the most appropriate site of care
Ensure compliance with care plans
Lower barriers to care
Provide practical education and support where needed
Guideway Care lowers revenue losses, helps you retain your most profitable patients, and helps you maximize the care experience.
Lower penalties and optimize compliant revenue
31% decrease in CHF readmissions
41% decrease in COPD readmissions
40% decrease in pneumonia readmissions
Drive greater patient loyalty
20% increase in wellness visits
44% reduction in missed appointments
30% increase in target surgeries
Optimize the patient experience
Improved HCAHPS scores
Increased clinical capacity for nursing staff
Streamlined patient communication and action
Free Your Nurses to Focus on Clinical Work
Nurses report that up to 70% of their workload is dedicated to non-clinical, practical tasks like scheduling follow up visits and ensuring transportation.
Guideway Care’s Patient Advocates and Care Guides identify and resolve the practical, emotional, and social barriers that impact a patient’s ability to adhere to a care path. They also serve as an escalation point. As they identify potential clinical gaps, they engage and inform nursing staff of a possible problem. The result? Better patient engagement, lower barriers to care, and freed nursing capacity to focus on high-value, clinical work.