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The 4 Key Pillars of Patient Experience

The 4 Key Pillars of Patient Experience

When it comes to health care, improving the patient experience is of the utmost importance. After all, they’re the ones who pay the bills and keep your practice going. However, many hospitals and private practice facilities don’t understand the correct priorities when it comes to treating patients in the best way possible.

And that’s because it can be easier said than done. So in this post, we’ll explore the four pillars of patient experience. That way you can expand and improve your health care practice to meet your needs and those of your patients.

Key Patient Experience Pillars


The first pillar of patient satisfaction is crafting a comfortable environment. It’s true that the physical atmosphere affects how a patient feels. It affects their perception of the way that their care went.

First impressions are hard to break. So from the very beginning, your hospital or care center should achieve the right aesthetics and atmosphere. On a high level, this means that it should be clean, sanitary, and inviting.

After all, when it comes to health care, everyone should feel safe and relaxed in your center. Another way to improve the atmosphere is to train your staff well. Everyone from the practitioners to the greeting staff should take excellent care of the patient. Treat them with respect and be friendly. Emotions are contagious, so make sure you’re putting the right ones out there.


Managing expectations is one of the most crucial customer experience pillars. On one hand, you don’t want to set expectations too strictly. On the other hand, you don’t want to make your expectations too loose.

In other words, you want reasonable expectations that are predictable. After all, consistency is what patients really want at the end of the day. They want to know what to expect during their visit.


This wouldn’t be a complete list of pillars of patient satisfaction if we didn’t talk about patient care. Everything you do should be centered around the patient’s needs. From engaging them, to asking the right questions, to treating them with care. Everything is important A to Z.

A lot of healthcare neglects the emotional or physical needs of the patient. They may not take into account how they feel, what their fears are, or what their desires are in terms of care. If you stand out in this way, you’ll truly build a reputation in your market.


The fourth pillar we’re going to talk about is the overall value of your service. When you use value-based service, you’re providing a next level of care. This is more than simply having a better cost or having a better treatment. It’s the combination of all the factors that your practice provides.

This means charging what you’re worth, but it also means going above and beyond to find ways to add value. Whether this is with holistic approaches, physical therapy, medicine, or advanced knowledge, there’s always a way to add value. You can optimize the patient outcomes with holistic care that meets their exact needs.

Improving Patient Experiences

It’s not always easy to improve the experience of patients at your hospital. However, it’s the most important thing that you can do. Not only will it improve reimbursements, it also increases referrals, clinical outcomes, and your reputation as a health care provider.

So don’t hesitate. Reach out to today. Understand how you can begin increasing the patient experience. And ultimately you’ll also improve your bottom line, your productivity, and your processes as a whole.

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