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Care Guidance Programs: Transforming Chronic Care Management for a More Equitable Future

We’re excited to share a recent article published in Medical Economics by Tina Graham, COO of Guideway Care, that sheds light on the transformative potential of care guidance programs in the realm of chronic care management (CCM). CCM plays a pivotal role in bridging the gap between healthcare providers and their vulnerable patients. Those at […]

Guideway Care In Group Practice Journal!

Discover how the payvider model is revolutionizing healthcare delivery in the United States in our article published in Group Practice Journal, an American Medical Group Association (AMGA) publication. Introductory paragraph below and read the full article here: May / June Issue of Group Practice Journal Providers and payers in the U.S. healthcare system have been […]
Craig Parker

Guideway Care CEO, Craig Parker, Selected to Present at Health Insights Fall Forum, Addresses Growing Need for Alternative Care Approaches

Guideway Care’s chief executive officer, Craig Parker, will co-present with David Randall, chief strategy officer, UAB Health System at the Health Insights Fall 2022 Forum, Thursday, October 27, New Orleans, LA. Parker will share Guideway Care’s perspectives and experiences in alternative patient interaction methods – from care at home to non-clinical navigation, and will share […]

Patient Experience

What Is the Difference Between Patient Satisfaction and Quality Scores?

What Is the Difference Between Patient Satisfaction and Quality Scores?

Hospitals are continually improving patient satisfaction and quality. While some organizations assume high-quality care will lead to high patient satisfaction, the situation is often more complex. To address both effectively, hospital quality leaders must understand the difference between patient satisfaction and quality scores. Understanding Patient satisfaction Patient satisfaction refers to how patients perceive their experience […]
Distinguishing HCAHPS From the Overall Customer Experience

Distinguishing HCAHPS From the Overall Customer Experience

While the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a significant tool in measuring patient satisfaction, it represents a single aspect of the overall patient experience. Understanding the differences between HCAHPS and the patient experience is crucial for healthcare providers dedicated to improving patient experience. Here are the distinctions between these […]
How Engaging Patients Keeps Them Coming Back

How Engaging Patients Keeps Them Coming Back

Patient engagement is essential in healthcare, moving past just giving medical care to making an interactive space where patients feel appreciated. But what’s the link between patient engagement and patient retention? Healthcare providers that make engaging with patients a top priority have lower rates of patients leaving. Keeping a patient you already have is up […]
How Healthcare User Experience Elevates Patient Retention: A Guide by Guideway Care

How Healthcare User Experience Elevates Patient Retention: A Guide by Guideway Care

The healthcare industry has seen a seismic shift toward patient-centric care. Healthcare user experience plays a pivotal role in this transformation, directly affecting patient satisfaction and, ultimately, retention. This article aims to shed light on how enhancing the healthcare user experience can significantly improve patient retention. We’ll also discuss how retaining patients through user experience […]
Unveiling the Significance of Relationship-Building for Sustaining Patients

Unveiling the Significance of Relationship-Building for Sustaining Patients

In the ever-evolving healthcare sector, the focus has shifted from merely providing medical services to offering a holistic healthcare experience. Building relationships with patients is not an option but a necessity. This article, brought to you by Guideway Care, aims to shed light on the compelling reasons why building relationships with patients for patient retention […]
How to Reactivate Inactive Patients: A Comprehensive Guide

How to Reactivate Inactive Patients: A Comprehensive Guide

Engaging patients in their healthcare journey is crucial for both the well-being of the patient and the healthcare system. But what happens when patients become inactive? In this article, we’ll explore how to engage inactive patients in healthcare, why it’s important, and practical ways to re-engage inactive patients. The Importance of Patient Engagement Engaging patients […]
How to Accurately Gauge Patient Satisfaction in Healthcare

How to Accurately Gauge Patient Satisfaction in Healthcare

In the healthcare sector, understanding the needs and experiences of patients is crucial. Measuring patient satisfaction not only helps in retaining existing patients but also in acquiring new ones. In this article, we will explore diverse ways to measure patient satisfaction and why it’s essential for healthcare providers. Why Measure Patient Satisfaction? Patient satisfaction is […]
Elevate Your Strategy With These 7 Best Practices

A Comprehensive Guide to Patient Acquisition: Elevate Your Strategy With These 7 Best Practices

In the ever-competitive healthcare sector, attracting new patients is crucial for growth. But how do you stand out? The answer lies in a well-crafted patient acquisition strategy. This article will explore effective patient acquisition strategies in healthcare, providing you with actionable best practices to elevate your game. What Sets Patient Acquisition Apart? Patient acquisition is […]
The Nuances of Patient Experience Versus Patient Satisfaction

The Nuances of Patient Experience Versus Patient Satisfaction

In the healthcare sector, two terms often surface: patient experience and patient satisfaction. While they may seem interchangeable, they serve distinct roles in shaping healthcare quality. This article aims to dissect the difference between patient satisfaction and patient experience, offering a comprehensive understanding of each. What Defines Patient Experience? Patient experience encompasses a broad spectrum […]

Transportation Barriers Undermine Cancer Survivors’ Health

Key Points: Transportation is such a critically important part of U.S. healthcare that lives hang in the balance without it. A prime example involves cancer survivors. Several studies have drawn this link, which is one of several social determinants of health (SDoH), and the numbers are alarming. Researchers Uncovering Risks When Rides are Unavailable Look […]

Which Social Determinants of Health Lead to Low Care Quality vs. High Healthcare Utilization

Key Points New Humana data identifies which social determinants of Health (SDoH) have the biggest impact on health and well-being, as measured by care quality and acute care utilization. Findings can help healthcare organizations, payers and public policymakers better determine macro-level effective SDoH interventions among individuals with type 2 diabetes. Thanks to Humana, its survey results […]
What Is Quality Improvement In Healthcare?

What Is Quality Improvement In Healthcare?

When healthcare managers aim to set targets for their company, this is called quality improvement. Quality improvement is an essential part of any healthcare organization. However, this term can be somewhat vague at times. Therefore, what does quality improvement in health care really mean? Well, in this article, let’s talk about the definition as well as […]

Categories

News

Care Guidance Programs: Transforming Chronic Care Management for a More Equitable Future

We’re excited to share a recent article published in Medical Economics by Tina Graham, COO of Guideway Care, that sheds light on the transformative potential of care guidance programs in the realm of chronic care management (CCM). CCM plays a pivotal role in bridging the gap between healthcare providers and their vulnerable patients. Those at […]

Guideway Care In Group Practice Journal!

Discover how the payvider model is revolutionizing healthcare delivery in the United States in our article published in Group Practice Journal, an American Medical Group Association (AMGA) publication. Introductory paragraph below and read the full article here: May / June Issue of Group Practice Journal Providers and payers in the U.S. healthcare system have been […]
Craig Parker

Guideway Care CEO, Craig Parker, Selected to Present at Health Insights Fall Forum, Addresses Growing Need for Alternative Care Approaches

Guideway Care’s chief executive officer, Craig Parker, will co-present with David Randall, chief strategy officer, UAB Health System at the Health Insights Fall 2022 Forum, Thursday, October 27, New Orleans, LA. Parker will share Guideway Care’s perspectives and experiences in alternative patient interaction methods – from care at home to non-clinical navigation, and will share […]