Patient Experience

The Centers for Medicare & Medicaid Services (CMS) introduced the Enhancing Oncology Model (EOM) to replace the Oncology Care Model (OCM). They share several similarities and differences. Here’s a detailed analysis of EOM vs OCM to help you understand how they compare. Downside Risk The first difference between EOM vs OCM is that in the […]

The need to measure outcomes in the evolving world of healthcare is crucial. Healthcare providers and other stakeholders can use the information gathered to improve their healthcare facility. This explains the importance of healthcare outcomes measurement. Quality Improvement When providers and healthcare professionals measure outcomes, they can spot areas where they can improve. They can […]

To run a hospital, you need to have patients. Besides acquiring new patients, you also need to keep them loyal to your hospital. The ability to keep patients coming back to you is called patient retention. Patient retention is vital to the success of your practice. This post discusses in detail why patient retention is […]

A managed care organization (MCO) can add to the success of value-based care. Healthcare facilities are adopting MCOs to improve their patient outcomes while controlling the costs. What managed care organizations do in value-based care is use preventive health, population health management, and care coordination to manage patient care. They also coordinate between the various […]

Patient experience is the general impression that patients have of the overall care delivery system in which they receive care. Healthcare providers have the responsibility of defining patient experiences. It is important to recognize and study the factors that can enhance the patient experience, as this has the potential to improve the level of patient […]

Hospitals are continually improving patient satisfaction and quality. While some organizations assume high-quality care will lead to high patient satisfaction, the situation is often more complex. To address both effectively, hospital quality leaders must understand the difference between patient satisfaction and quality scores. Understanding Patient satisfaction Patient satisfaction refers to how patients perceive their experience […]

While the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a significant tool in measuring patient satisfaction, it represents a single aspect of the overall patient experience. Understanding the differences between HCAHPS and the patient experience is crucial for healthcare providers dedicated to improving patient experience. Here are the distinctions between these […]

Patient engagement is essential in healthcare, moving past just giving medical care to making an interactive space where patients feel appreciated. But what’s the link between patient engagement and patient retention? Healthcare providers that make engaging with patients a top priority have lower rates of patients leaving. Keeping a patient you already have is up […]

The healthcare industry has seen a seismic shift toward patient-centric care. Healthcare user experience plays a pivotal role in this transformation, directly affecting patient satisfaction and, ultimately, retention. This article aims to shed light on how enhancing the healthcare user experience can significantly improve patient retention. We’ll also discuss how retaining patients through user experience […]

In the ever-evolving healthcare sector, the focus has shifted from merely providing medical services to offering a holistic healthcare experience. Building relationships with patients is not an option but a necessity. This article, brought to you by Guideway Care, aims to shed light on the compelling reasons why building relationships with patients for patient retention […]

Engaging patients in their healthcare journey is crucial for both the well-being of the patient and the healthcare system. But what happens when patients become inactive? In this article, we’ll explore how to engage inactive patients in healthcare, why it’s important, and practical ways to re-engage inactive patients. The Importance of Patient Engagement Engaging patients […]

In the healthcare sector, understanding the needs and experiences of patients is crucial. Measuring patient satisfaction not only helps in retaining existing patients but also in acquiring new ones. In this article, we will explore diverse ways to measure patient satisfaction and why it’s essential for healthcare providers. Why Measure Patient Satisfaction? Patient satisfaction is […]