Apr 15 2022
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2022 Q1 Top Health Equity Resources

Blog, Patient Experience, Quality of Care, Social Determinants

As we close out the first quarter of 2022, we want to share some of the new and updated health equity resources that are helping us understand and address health equity. This is not an exhaustive list. It encompasses the links and data that we have found helpful in the work that we do at […]

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Jan 24 2020
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ePROs: What are Electronic Patient Reported Outcomes?

Blog, Cancer, Clinical Teams, Patient Experience, Technology

The term patient-reported outcomes (PROs) refers to a health outcome directly based on patient self-reporting. PROs are a key aspect of clinical trials and treatments, and in modern health care settings, many organizations are transitioning away from pen-and-paper data collection methods and moving to electronic patient-reported outcomes (ePROs). Analog vs. Digital Research has shown there […]

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24 2020
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What Is Person Centered Care, and How Can it Improve Healthcare?

Blog, Patient Experience, Quality of Care

Numerous studies have shown correlations between patient satisfaction and outcomes—two key performance indicators for medical organizations. Due to these trends, as well as an increasing recognition of person-centeredness as one of the key domains of high-quality care, it’s essential that healthcare providers prioritize person-centered care. What Is Person-Centered Care? Person-centered care, also referred to as […]

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Jan 22 2020
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How Can Nurses Improve Patient Satisfaction?

Blog, Clinical Teams, Patient Experience

Nursing staff, including registered nurses, nursing aid, and nursing managers and directors, play an integral role in a patient’s experience within any health care setting. As such, these care providers are often instrumental in improving overall patient satisfaction, and are often the first to ask, “How can nurses improve patient satisfaction?” 4 Nursing Strategies to […]

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Jan 21 2020
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Improving Patient Satisfaction: 5 Low-Cost Strategies

Blog, Patient Experience

Today’s healthcare organizations are saddled with the challenging task of balancing medical outcomes, budget constraints, and patient satisfaction. While certain factors affecting patient satisfaction will require ample time and resources to resolve, there are a number of small, inexpensive ways to improve patient satisfaction within various healthcare facilities. The Importance of Patient Experience In hospitals, […]

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Dec 5 2019
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4 Strategies for Closing Gaps in Care

Blog, Patient Experience, Patient Navigation, Social Determinants

To improve quality scores and patient outcomes, healthcare organizations often need to implement strategies that close gaps in care. When there are gaps in patient care, individuals are more likely to experience negative health outcomes, which can result in readmission, lower quality and satisfaction scores, and increased costs for healthcare providers. However, closing these gaps […]

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Nov 12 2019
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4 Strategies for Improving HCAHPS Scores

Blog, Patient Experience

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a standardized survey developed by the Centers for Medicare & Medicaid Service (CMS) that is sent to patients after they have been discharged from a hospital. The HCAHPS Scores are determined by survey measures of patient satisfaction with their hospital experience, asking questions about […]

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Oct 10 2019
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Patient Satisfaction: What It Is, Why It Matters & How to Improve It

Blog, Patient Experience

Patient satisfaction: a subjective measure of whether a patient’s expectations about a health encounter were met. Patient satisfaction can be a loaded term. Patients want a great care experience, and the focus of physicians and nurses is to provide great health care, but these two priorities are not always aligned. Patient satisfaction doesn’t always correlate […]

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