Jan 27 2020

Reducing Hospital Readmissions: 5 Strategies

One key measure of hospital care quality is the facility’s readmission rates, or the percentage of patients who experience unplanned readmission after a previous stay. Readmissions are expensive—more than $14,000 per readmission in costs to the hospital, on average, according to the Healthcare Cost and Utilization Project. Even though hospitals may end up making a […]

Jan 24 2020

ePROs: What are Electronic Patient Reported Outcomes?

Blog, Cancer, Clinical Teams, Patient Experience, Technology

The term patient-reported outcomes (PROs) refers to a health outcome directly based on patient self-reporting. PROs are a key aspect of clinical trials and treatments, and in modern health care settings, many organizations are transitioning away from pen-and-paper data collection methods and moving to electronic patient-reported outcomes (ePROs). Analog vs. Digital Research has shown there […]

24 2020

What Is Person Centered Care, and How Can it Improve Healthcare?

Blog, Patient Experience, Quality of Care

Numerous studies have shown correlations between patient satisfaction and outcomes—two key performance indicators for medical organizations. Due to these trends, as well as an increasing recognition of person-centeredness as one of the key domains of high-quality care, it’s essential that healthcare providers prioritize person-centered care. What Is Person-Centered Care? Person-centered care, also referred to as […]

Jan 22 2020

How Can Nurses Improve Patient Satisfaction?

Blog, Clinical Teams, Patient Experience

Nursing staff, including registered nurses, nursing aid, and nursing managers and directors, play an integral role in a patient’s experience within any health care setting. As such, these care providers are often instrumental in improving overall patient satisfaction, and are often the first to ask, “How can nurses improve patient satisfaction?” 4 Nursing Strategies to […]

Jan 21 2020

Improving Patient Satisfaction: 5 Low-Cost Strategies

Blog, Patient Experience

Today’s healthcare organizations are saddled with the challenging task of balancing medical outcomes, budget constraints, and patient satisfaction. While certain factors affecting patient satisfaction will require ample time and resources to resolve, there are a number of small, inexpensive ways to improve patient satisfaction within various healthcare facilities. The Importance of Patient Experience In hospitals, […]

Jan 17 2020

What are Social Determinants of Health?

Blog, Social Determinants

Social determinants of health (SDOH) is a term used to describe the conditions where people live, learn, work, play, and age that directly affect their health outcomes and risks. While the ability to influence these factors has traditionally been viewed as something outside the role of clinical care, government initiatives are placing increasing responsibility for […]

Jan 14 2020

6 Strategies for Decreasing Nurse Burnout

Blog, Clinical Teams

Nurse fatigue and disengagement can pose serious problems for healthcare organizations, and a recent survey from Kronos found 63% of nurses say their job has caused burnout. The survey also found that more than 4 out of 5 nurses think hospitals today are losing good staff because other employers offer a better work/life balance.When nurses […]

Jan 13 2020

Reducing Physician Burnout: 5 Strategies

Blog, Clinical Teams

Burnout, often defined as mental and physical exhaustion caused by excessive work-related stress, is a common issue in many professions, especially healthcare. In particular, nurses and physicians frequently experience burnout due to the stressful nature of their positions, and the number of healthcare practitioners who report feelings of burnout has been steadily increasing in recent […]

Jan 3 2020

Health Literacy and Hospital Readmission Rates

Blog, Readmissions

Readmission rates are a concern for many hospitals, as admitting the same patient multiple times is costly, and, if readmission rates for the facility are higher than average, it can lead to penalties under the Centers for Medicaid and Medicare Services Hospital Readmissions Reduction Program (HRRP). As such, many organizations are continuously looking for ways […]

Dec 5 2019

4 Strategies for Closing Gaps in Care

Blog, Patient Experience, Patient Navigation, Social Determinants

To improve quality scores and patient outcomes, healthcare organizations often need to implement strategies that close gaps in care. When there are gaps in patient care, individuals are more likely to experience negative health outcomes, which can result in readmission, lower quality and satisfaction scores, and increased costs for healthcare providers. However, closing these gaps […]