The term patient-reported outcomes (PROs) refers to a health outcome directly based on patient self-reporting. PROs are a key aspect of clinical trials and treatments, and in modern health care set…
Numerous studies have shown correlations between patient satisfaction and outcomes—two key performance indicators for medical organizations. Due to these trends, as well as an increasing recognitio…
Nursing staff, including registered nurses, nursing aid, and nursing managers and directors, play an integral role in a patient’s experience within any health care setting. As such, these care prov…
Today’s healthcare organizations are saddled with the challenging task of balancing medical outcomes, budget constraints, and patient satisfaction. While certain factors affecting patient satisfact…
To improve quality scores and patient outcomes, healthcare organizations often need to implement strategies that close gaps in care. When there are gaps in patient care, individuals are more likely…
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a standardized survey developed by the Centers for Medicare & Medicaid Service (CMS) that is sent to patients af…
Patient satisfaction: a subjective measure of whether a patient’s expectations about a health encounter were met. Patient satisfaction can be a loaded term. Patients want a great care experience, a…
