The Guideway Care Blog:

Patient Experience

2022 Q1 Top Health Equity Resources

As we close out the first quarter of 2022, we want to share some of the new and updated health equity resources that are helping us understand and address health equity. This is not an exhaustive l…
ePROs: What are Electronic Patient Reported Outcomes? Woman on Smartphone

ePROs: What are Electronic Patient Reported Outcomes?

The term patient-reported outcomes (PROs) refers to a health outcome directly based on patient self-reporting. PROs are a key aspect of clinical trials and treatments, and in modern health care set…
What Is Person Centered Care, and How Can it Improve Healthcare? Doctor Talking to Patient

What Is Person Centered Care, and How Can it Improve Healthcare?

Numerous studies have shown correlations between patient satisfaction and outcomes—two key performance indicators for medical organizations. Due to these trends, as well as an increasing recognitio…
How Can Nurses Improve Patient Satisfaction? Nurse Holding Patient's Hand

How Can Nurses Improve Patient Satisfaction?

Nursing staff, including registered nurses, nursing aid, and nursing managers and directors, play an integral role in a patient’s experience within any health care setting. As such, these care prov…
Improving Patient Satisfaction - Patient Talks to Receptionist at Check-in Desk

Improving Patient Satisfaction: 5 Low-Cost Strategies

Today’s healthcare organizations are saddled with the challenging task of balancing medical outcomes, budget constraints, and patient satisfaction. While certain factors affecting patient satisfact…
Gaps in Care

4 Strategies for Closing Gaps in Care

To improve quality scores and patient outcomes, healthcare organizations often need to implement strategies that close gaps in care. When there are gaps in patient care, individuals are more likely…

4 Strategies for Improving HCAHPS Scores

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a standardized survey developed by the Centers for Medicare & Medicaid Service (CMS) that is sent to patients af…
Patient Satisfaction Survey

Patient Satisfaction: What It Is, Why It Matters & How to Improve It

Patient satisfaction: a subjective measure of whether a patient’s expectations about a health encounter were met. Patient satisfaction can be a loaded term. Patients want a great care experience, a…