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Category: Patient Experience

ePROs: What are Electronic Patient Reported Outcomes? Woman on Smartphone

ePROs: What are Electronic Patient Reported Outcomes?

The term patient-reported outcomes (PROs) refers to a health outcome directly based on patient self-reporting. PROs are a key aspect of clinical trials and treatments, and in modern health care settings, many organizations are transitioning away from pen-and-paper data collection methods and moving to electronic patient-reported outcomes (ePROs). Analog vs. Digital Research has shown there are a...

Cancer, Care Guidance, ePROs, Patient Engagement, Patient Experience, Patient Navigation, Quality of Care, Social Determinants

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What Is Person Centered Care, and How Can it Improve Healthcare? Doctor Talking to Patient

What Is Person Centered Care, and How Can it Improve Healthcare?

Numerous studies have shown correlations between patient satisfaction and outcomes—two key performance indicators for medical organizations. Due to these trends, as well as an increasing recognition of person-centeredness as one of the key domains of high-quality care, it’s essential that healthcare providers prioritize person-centered care. What Is Person-Centered Care? Person-centered care,...

Patient Centered Care, Patient Experience, Patient Satisfaction, Quality of Care

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How Can Nurses Improve Patient Satisfaction? Nurse Holding Patient's Hand

How Can Nurses Improve Patient Satisfaction?

Nursing staff, including registered nurses, nursing aid, and nursing managers and directors, play an integral role in a patient’s experience within any health care setting. As such, these care providers are often instrumental in improving overall patient satisfaction, and are often the first to ask, “How can nurses improve patient satisfaction?” 4 Nursing Strategies to Improve Patient...

Nursing, Patient Experience, Patient Satisfaction

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Improving Patient Satisfaction - Patient Talks to Receptionist at Check-in Desk

Improving Patient Satisfaction: 5 Low-Cost Strategies

Today’s healthcare organizations are saddled with the challenging task of balancing medical outcomes, budget constraints, and patient satisfaction. While certain factors affecting patient satisfaction will require ample time and resources to resolve, there are a number of small, inexpensive ways to improve patient satisfaction within various healthcare facilities. The Importance of Patient Experience In...

Patient Engagement, Patient Experience, Patient Satisfaction

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Patient Satisfaction Survey

Patient Satisfaction: What It Is, Why It Matters & How to Improve It

Patient satisfaction: a subjective measure of whether a patient’s expectations about a health encounter were met. Patient satisfaction can be a loaded term. Patients want a great care experience, and the focus of physicians and nurses is to provide great health care, but these two priorities are not always aligned. Patient satisfaction doesn’t always correlate with the best outcomes. Furthermore,...

HCAHPS, Patient Experience, Patient Satisfaction

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