Blog

Patients are at the heart of health care, and patient experience (PX) and patient engagement (PE) are two key concepts that have gained traction in recent years. Constraints in the health care system—such as rising costs, staffing, and technology challenges—have created an urgent need to provide better patient service while simultaneously improving outcomes. The Hospital […]

Oncology care is essential to help manage and prevent the progression of cancer. With technological advancements, risk assessment software is becoming increasingly available to help providers make better-informed decisions regarding their patients’ care. The latest Enhancing oncology care model provides a comprehensive set of tools that allow providers to make more efficient, evidence-based decisions. These […]

Health disparities are a real and pressing issue in the United States. These disparities exist when people experience different health and illness levels based on race, ethnicity, income, or location. In Tennessee, health disparities affect residents who find inequities in accessing primary health care. Such access is vital to ensuring everyone has equal opportunities for […]

Reducing hospital readmissions is a challenge that home health agencies face every day. According to the Centers for Medicare and Medicaid Services (CMS), one out of every five patients who are discharged from a hospital is readmitted within 30 days. The Hospital Readmissions Reduction Program (HRRP) is a Medicare program that financially penalizes hospitals with […]

Oncology care is changing. The Oncology Care Model (OCM) is a new reimbursement model from the Centers for Medicare and Medicaid Services (CMS) that shifts the focus of cancer care from volume to value. Under this model, oncologists will be reimbursed based on the quality of care they provide rather than the number of patients […]

Healthcare is a complex and costly industry. Reducing operational costs is a top priority for hospitals and healthcare providers nationwide. Reducing the cost of healthcare without compromising patients’ health and safety is a top priority for many health systems. Patient satisfaction and experience play a significant role in healthcare cost reduction. The Hospital Consumer Assessment […]

Behavioral health has become an essential focus for hospitals in recent years. Patient health increasingly depends on tackling mental health issues and physical ailments, making collaboration between hospitals and mental healthcare providers a necessary part of improving care. For example, a patient navigation tool in oncology value-based care models can help ensure that behavioral health […]

Process improvement is a critical component of any successful healthcare organization. It can help to streamline operations, improve patient care, and reduce costs. However, implementing process improvement can be difficult – especially in a complex and highly regulated industry like healthcare. Patient engagement platforms with predictive analysis, automated processes, and other digital tools can help […]

As we close out the first quarter of 2022, we want to share some of the new and updated health equity resources that are helping us understand and address health equity. This is not an exhaustive list. It encompasses the links and data that we have found helpful in the work that we do at […]

An Impact Study for Hospitals and Practices Upended by a nursing labor crisis that does not show signs of abating, providers are looking to lay navigation as an effective solution to patient health outcomes and management. Healthcare’s Chronic Condition—Nurse Staffing The constant drone about pandemic-related staffing shortages has reached a kind of banality within the […]

Scheduling patient appointments is one of the important aspects of running a medical office. If you need an efficient system for scheduling appointments, you can easily find yourself overwhelmed with patients and behind on your schedule. In hospitals, the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey can provide valuable feedback and insights […]

With new COVID-19 variants driving up rates of ER and inpatient utilization, hospitals are trying to adjust. Some of the problems are the same: lack of PPE, misinformation, and bed shortages. But this wave has some unique characteristics that make it more challenging. The availability of the vaccine and the behavior of the delta variant […]