Patient Experience

Patient experience is the general impression that patients have of the overall care delivery system in which they receive care. Healthcare providers have the responsibility of defining patient experiences. It is important to recognize and study the factors that can enhance the patient experience, as this has the potential to improve the level of patient […]

Hospitals are continually improving patient satisfaction and quality. While some organizations assume high-quality care will lead to high patient satisfaction, the situation is often more complex. To address both effectively, hospital quality leaders must understand the difference between patient satisfaction and quality scores. Understanding Patient satisfaction Patient satisfaction refers to how patients perceive their experience […]

While the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a significant tool in measuring patient satisfaction, it represents a single aspect of the overall patient experience. Understanding the differences between HCAHPS and the patient experience is crucial for healthcare providers dedicated to improving patient experience. Here are the distinctions between these […]

Patient engagement is essential in healthcare, moving past just giving medical care to making an interactive space where patients feel appreciated. But what’s the link between patient engagement and patient retention? Healthcare providers that make engaging with patients a top priority have lower rates of patients leaving. Keeping a patient you already have is up […]

The healthcare industry has seen a seismic shift toward patient-centric care. Healthcare user experience plays a pivotal role in this transformation, directly affecting patient satisfaction and, ultimately, retention. This article aims to shed light on how enhancing the healthcare user experience can significantly improve patient retention. We’ll also discuss how retaining patients through user experience […]

In the ever-evolving healthcare sector, the focus has shifted from merely providing medical services to offering a holistic healthcare experience. Building relationships with patients is not an option but a necessity. This article, brought to you by Guideway Care, aims to shed light on the compelling reasons why building relationships with patients for patient retention […]

Engaging patients in their healthcare journey is crucial for both the well-being of the patient and the healthcare system. But what happens when patients become inactive? In this article, we’ll explore how to engage inactive patients in healthcare, why it’s important, and practical ways to re-engage inactive patients. The Importance of Patient Engagement Engaging patients […]

In the healthcare sector, understanding the needs and experiences of patients is crucial. Measuring patient satisfaction not only helps in retaining existing patients but also in acquiring new ones. In this article, we will explore diverse ways to measure patient satisfaction and why it’s essential for healthcare providers. Why Measure Patient Satisfaction? Patient satisfaction is […]

In the ever-competitive healthcare sector, attracting new patients is crucial for growth. But how do you stand out? The answer lies in a well-crafted patient acquisition strategy. This article will explore effective patient acquisition strategies in healthcare, providing you with actionable best practices to elevate your game. What Sets Patient Acquisition Apart? Patient acquisition is […]

In the healthcare sector, two terms often surface: patient experience and patient satisfaction. While they may seem interchangeable, they serve distinct roles in shaping healthcare quality. This article aims to dissect the difference between patient satisfaction and patient experience, offering a comprehensive understanding of each. What Defines Patient Experience? Patient experience encompasses a broad spectrum […]

Key Points: Transportation is such a critically important part of U.S. healthcare that lives hang in the balance without it. A prime example involves cancer survivors. Several studies have drawn this link, which is one of several social determinants of health (SDoH), and the numbers are alarming. Researchers Uncovering Risks When Rides are Unavailable Look […]

Key Points New Humana data identifies which social determinants of Health (SDoH) have the biggest impact on health and well-being, as measured by care quality and acute care utilization. Findings can help healthcare organizations, payers and public policymakers better determine macro-level effective SDoH interventions among individuals with type 2 diabetes. Thanks to Humana, its survey results […]