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HCAHPS Response Rates & Impact

HCAHPS Response Rates & Impact

As a healthcare operator, you must always strive to do better. This extends to your finances, your health outcomes, and of course your survey scores.

In this article, we’ll explore the relationship between response rate and HCAHPS scores. In doing so, you can ensure to set your organization up with the highest amount of success possible and improve HCAHPS scores going forward.


The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a survey designed to test the satisfaction of your patients, as its name suggests. It is an excellent benchmark to see how well you are doing as an organization.

How Do HCAHPS Scores Affect Reimbursement?

The HCAHPS response rate impact and score are more than you might think. In general, the larger your hospital, the larger your reimbursements. Therefore, it’s important to note that studies show the higher your response rates are, the larger your organization is likely to be.

So while there is no direct causation, a correlation can be assumed. And oftentimes, this is powerful enough to make a concerted effort toward a new plan or strategy in healthcare.

The Relationship Between Response Rate And HCAHPS Scores

The reality is that HCAHPS have a positive correlation to response rates. Therefore, your ability to give patients such an excellent experience that they are inspired to fill out a survey is paramount.

How To Improve Hcahps Scores

Of course, it is essential to improve your survey scores. This will ultimately allow you to collect more revenue, and reimbursements, as well as build your reputation.

There are a few important factors to keep in mind when it comes to improving HCAHPS scores:

1. Attention To Detail

Every patient wants to know that their doctor and medical staff are detail oriented. After all, in medicine, the little things count. And when you provide precise care you will see your scores go up.

2. Get A Partner

Partner with a company like Guideway Care. Our specialists are trained on helping medical practices improve their offerings, their efficiency, and their bottom line.

3. Follow Up

Sometimes, you need to ask patients to fill out the survey more than once. A little persistence can go a long way when collecting more scores and therefore improving them.

In Conclusion

So, does HCAHPS score impact reimbursement? Yes. In the world of healthcare, nothing comes easy. However, when you have the opportunity to improve response rates, revenues, and care quality — you should always take advantage by partnering with a company like Guideway Care.

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