A Commitment to Multiple Sclerosis Patients: Care Guidance Enhances the Daily Journey to Better Health and Improved Quality of Life

Multiple Sclerosis (MS) Awareness Week:  March 12-19, 2023

The National MS Society amplifies the stories of people living with MS to raise awareness every day and during MS Awareness Week. Explore the moments of MS shared by people who live with it every day.

“When we read stories of life with MS, we are further energized to double-down on our commitment to bring the benefits of care guidance to people who are living with this chronic, unpredictable disease of the central nervous system,” says Craig Parker, CEO, Guideway Care. “Navigating the health system can be even more difficult for these individuals who are challenged every day to identify resources and make care decisions that impact their health and quality of life.”

Multiple sclerosis is considered to be an immune-mediated disease that occurs in most ethnic groups. Researchers used to believe that MS mostly affected white people, particularly those of European descent. Recent studies, however, indicate that more Black people have the disease than previously thought. In fact, the rate among Black Americans is consistent with the rate of MS in white Americans. Doctors are also seeing increased rates of MS in the Hispanic/Latino community.

“Achieving health equity is a key component of our approach and particularly relevant for this diverse population that experiences pronounced issues associated with Social Determinants of Health (SDoH),” says Parker. “Our specially trained ‘Care Guides’ are particularly sensitive to patients’ needs for amplified support to resolve non-clinical barriers to accessing care or managing day-to-day challenges such as transportation to and from medical appointments, going food shopping or dealing with depression and emotional changes.”

During MS Awareness Week and throughout the year, Parker urges greater awareness of the multiple issues that MS patients face and the need to treat disease progression, symptoms and acute exacerbations.

Guiding the Future of Equitable Healthcare for All Patient Populations

In the battle of providing the best care possible to patients like the ones we honor in MS Awareness week, hospitals and their clinical staff receive need support to deliver quality, equitable care, Guideway Care serves as an invaluable partner generating the best possible outcomes for patients and optimize financial and operational performance.

We provide care guidance in a solution as a service model, delivering highly trained Care Guides that operate within a scalable, technology-enabled platform. By following protocoled workflows and escalation paths, Care Guides also ensure that relevant clinical issues are immediately directed to the right member of the clinical team before becoming problematic, challenging and costly to treat.

Contact us today for insight into how Guideway Care, as your partner, can implement an efficient and effective Care Guide solution to support your clinical team and deliver on the promise of health equity based on the needs of the patient populations in your community.