Guideway Care Success Stories
Improved Bundle Performance
This Mid-Atlantic urban medical center needed help lowering readmissions for patients included in the BPCI-A bundle.
Care guides performed outreach to identify and document potential issues and resolve any barriers. While all patients covered by the bundle were included in the program, pneumonia and sepsis patients were prioritized because of the high-risk of readmission associated with the two conditions.
On average, navigated patients were 49% less likely to readmit than non-navigated patients. Readmission rates for pneumonia patients reduced by more than 48 percent; sepsis patient readmissions reduced by more than 58 percent.
Sepsis: Reduced Readmissions by 58%
Pneumonia: Reduced Readmissions by 48%
Driving Clinical Escalation
On a Wednesday, the patient stated that she was in pain and experiencing swelling in her abdomen. Her abdominal procedure was not scheduled for a few weeks. The Care Guide connected with the clinic’s nurses, and the patient received a same-week appointment.