Guideway Care provides Care Guidance—care coordination services that fill in the gaps between healthcare visits—using tech-enabled, non-clinical staff, with a proprietary platform that extends nurse capacity.

We solve issues for patients, increase adherence to instructions, increase satisfaction and improve outcomes.

Increasing Patient Loyalty, Decreasing Cost

Care Guidance identifies and resolves the personal issues hidden within social determinants of health that influence behavior. The ability of Care Guidance to address these non-clinical issues makes it a versatile tool for addressing two key types of patients—profitable patients with whom hospitals must build loyalty and adhesiveness, and negative margin patients with whom they must control costs by changing behavior.

Guideway Care offers an effective, scalable solution that can help hospitals effectively engage these patients in order to increase patient loyalty and reduce costs.

Care Guides

Guideway’s care guides are non-clinical employees hired, trained and managed by Guideway to provide effective, efficient patient support, allowing everyone on the care team to work at the top of their licensure/skill set. Guideway selects care guides using a right fit hiring method and provides extensive training specific to the condition/disease state of the patients with whom the care guide will be working. The care guides are placed within the health system, integrating into your existing care team. Care guides provide support for patients through in-person, phone, and text interactions. Guideway provides ongoing management and training for care guides, ensuring success for the care guides and the patients they support.

Protocols

Guideway’s evidence-based, disease- and condition-specific protocols ensure no one falls through the gaps.

Many existing navigation programs offer a one-size-fits-all approach. Guideway’s care guidance programs are built on evidence-based protocols targeted to each disease state/condition with specific action steps and targeted follow-ups. These protocols ensure that care guides offer proactive, appropriate support, and no one falls through the gaps.

Guideway offers a library of protocols as a starting point, which can be expanded upon and tailored to meet the unique needs of your organization. Some conditions/disease states addressed within Guideway Care’s protocol library include:

• Acute myocardial infarction
• Back or neck procedure
• Amputation
• Atherosclerosis
• Cancer
• Cardiac arrhythmia
• Cellulitis
• Congestive heart failure
• Chronic obstructive pulmonary disease ( COPD ), bronchitis, asthma
• Coronary artery bypass graft (CABG)
• Diabetes
• Fractures of the femur and hip or pelvis
• Gastrointestinal hemorrhage
• Gastrointestinal obstruction
• Identification of and outreach to patients at rising risk for readmission/ED visits
• Implantable cardiac devices (defibrillators, pacemakers)
• Lower extremity/humerus procedure except major joint
• Major bowel procedure
• Major cardiovascular procedure
• Major joint replacement of the lower extremity, including total hip arthroplasty (THA) and total knee arthroplasty (TKA)
• Major joint replacement or revision
• Percutaneous coronary intervention (PCI)
• Pregnancy
• Sepsis
• Simple pneumonia and respiratory infections
• Stroke
• Urinary tract infection