What is Care Guidance?
The Guideway Care technology platform is a comprehensive care guidance solution, and includes interfaces, predictive analytics, protocols, communications platforms, rules engines and structured reporting, including the ability to solicit, store, and mine patient-reported outcomes. The ability to track activities and see a system-wide view of the patient enables Guideway to offer a program with a proactive, results-driven approach. Guideway’s technology platform helps ensure that patients get the right support at the right time, and helps drive scale for your care guidance efforts.
Guideway also offers a digital health valet that acts as a virtual personal assistant for patients and care guides. The digital health valet provides reminders, prep instructions, education and more via text, helping patients be prepared and empowered in their health care journey, and supporting the care guides’ efforts.
The digital health valet reaches patients with support that is pertinent, relevant and timely. Text interactions reach patients where they are, and are well-received by patients. For example, one site using our communications engine boasts a 99.1% acceptance rate.