Cancer Care Navigation

Cancer is Complex–We Help
Your Patients Stay on Track

There is no one-clinician or single approach to treating and caring for cancer patients.
In addition to clinical complexity, patients carry diverse histories and socioeconomic backdrops that influence cancer care outcomes. The barriers and obstacles faced by patients are amplified within the context of a complex disease like cancer. If not addressed, they drive down clinical success rates, erode quality of life, and increase avoidable utilization.

At Guideway, We Understand Cancer

Our care guidance solution started as part of a $15 million Centers for Medicare & Medicaid Services Innovation Center (CMMI) grant that provided non-clinical care guidance services, which delivered $57 million in savings over three years and across five states. Guideway has expanded the program to target additional conditions for healthcare organizations across the country, which has resulted in an average savings of $3,200/individual/quarter.

Delivering a 3-8X ROI for Cancer Programs

  • 30% decrease in ED visits for cancer patients
  • 55% decrease in hospitalizations for cancer patients
  • 60% decrease in ICU admissions for cancer patients
  • 90th percentile patient satisfaction ratings
  • Significant reductions in overall cost
  • Reduced provider burnout/dissatisfaction

Filling Gaps in the Cancer Care Journey

Guideway Care Guides deliver tailored, individualized guidance using protocols that are specific to each cancer type.
Outreach, frequency, the data captured, communication, and escalation processes are all tailored to the disease and a provider’s workflow. By combining technology, process, and carefully trained guides, Guideway can expand care access, lead socioeconomic determinants of health (SDOH) communications and referrals, and improve patient satisfaction rates. Care guides drive up appointment adherence, increase screenings and patient loyalty, and help alleviate clinician burnout.

Optimizing Cancer-specific
Alternative Payment Models

With alternative payment models (APM) proliferating, Guideway offers new and faster ways to address the non-clinical factors that dramatically impact APM performance. The Centers for Medicare & Medicaid Services (CMS) recognized the increasingly positive impact APMs can have on the quality of cancer care and end of life. Through payment models like the Oncology Care First program and Radiation Oncology Model, providers are held accountable for care quality and experience, which are often predicated on communication and outreach that helps lower emotional, social, economic, and behavioral barriers to care.
Guideway Care Guides are specifically trained to help meet patients where they are, to find solutions to practical barriers, and address concerns, worry, and confusion.
With APMs, an investment in non-clinical care guidance support can lead to better returns and optimized outcomes for patients and providers.