Guideway Care utilizes highly trained “Care Guides” who proactively engage with patients and their families to build peer-to-patient relationships. Operating within the Guideway platform the non-clinical Care Guides uncover issues and barriers related to both non-clinical and clinical needs. Care Guides follow structured, AI-assisted workflow protocols and assessments. Care Guides resolve non-clinical barriers and escalate clinical barriers and condition deterioration to clinical teams.

The use of Care Guides was validated by improved care adherence, reduced readmissions, and improved HCAHPS scores. Care Guided index stays indicated that patients were significantly less likely to require readmission, revealing significant reductions in six of seven targeted conditions. It is important to note that this is a true comparison, between both the Guided and non-Guided populations, for discharges that were coded into the qualifying condition.

Care Guides also provided an innovative solution to clinical staff and resource shortages, maximizing efficiency of hospital nursing teams. This alleviation reduced associated operating costs while freeing up nursing capacity to focus on high-value, clinical work. Nurses reported that up to 80% of their workload was dedicated to non-clinical, practical barriers. This is where the value of Care Guides as an extension of the hospital’s clinical team is fully realized.