How To Improve Patient Care Through The Call Center
Healthcare call center agents shape a patient’s first impression. See five steps, from agent training and empathy to outreach and retention, that improve patient care on every call.
10 Topmost Healthcare Marketing Tips In 2020
Ten healthcare marketing tips help organizations reach prospective patients. Learn how to plan a strategy, keep branding consistent and evaluate the online patient experience.
5 Benefits A Crm In The Healthcare Industry Can Provide
A healthcare CRM keeps patient information current and usable. See five benefits, from dashboards and campaigns to integration and customer management.
Low-Value Care: What It Is, and 3 Strategies to Reduce It
Low-value care means medically unnecessary services that give patients no benefit. Understand what drives it and three strategies to reduce it.
How To Create A Medical Website That Enhances The Patient Experience
Learn how to design a medical website that improves the patient experience. Follow tips on audience, simple structure, key information and mobile responsive design.
Reducing Hospital Readmissions: 5 Strategies
Reducing hospital readmissions starts at discharge. See five strategies, from identifying high-risk patients to clear instructions and a follow-up visit within a week.
ePROs: What are Electronic Patient Reported Outcomes?
Electronic patient-reported outcomes replace paper diaries with structured digital data. Compare voice, screen and text delivery and see where ePROs are heading.
What Is Person Centered Care, and How Can It Improve Healthcare?
Person-centered care empowers patients to take charge of their own health. Understand its eight principles and how it improves interactions and outcomes.
How Can Nurses Improve Patient Satisfaction?
Nurses shape patient satisfaction in every care setting. Learn four nursing strategies: communicate well, sit with patients, work as a team and advocate for staffing.
Improving Patient Satisfaction: 5 Low-Cost Strategies
Improving patient satisfaction does not need a large budget. Learn five low-cost strategies, from better communication to a better waiting experience and lower noise.
Why Healthcare Videos Can Help Businesses Grow
Healthcare video builds trust, authority and social proof, and it costs less than most businesses assume. See how video testimonials and education reach patients.
6 Strategies for Decreasing Nurse Burnout
Nurse burnout drives turnover and affects patient satisfaction. Learn six strategies healthcare leaders use to decrease it, from leader training to fewer non-clinical tasks.
Healthcare Search Marketing Solutions & Trends for 2020
Healthcare search marketing now rewards user experience and authoritative content. See which trends shape SEO and how long-tail keywords match what patients want to know.
5 Simple SEO Tips for Healthcare Businesses
Five simple healthcare SEO tips improve how your website ranks on Google. Learn keyword research, long-tail phrases and meta tags that bring prospective patients to your practice.
3 Easy Tips to Start Healthcare Advertising on Facebook
Facebook ads for healthcare work when the objective matches the goal. Follow three tips for choosing an objective, setting up the Pixel and reaching the patients you want.
4 Strategies for Closing Gaps in Care
Closing gaps in care raises quality scores and outcomes. Learn four strategies: payer-provider communication, care coordinators, cultural competency training and segmentation.
Video Marketing is Changing The Future Of Healthcare
Healthcare video marketing builds patient trust through welcome videos, physician profiles and procedure explainers. See where each video type fits in your patient outreach.
4 Strategies for Improving HCAHPS Scores
Four strategies improve HCAHPS scores by tackling one area at a time, building patient experience into culture, prioritizing patient education and addressing employee stress.
The Ultimate Guide To Healthcare SEO
Healthcare SEO is a long-term strategy built on on-site, off-site and local techniques. Learn how sitemaps, page speed, mobile responsiveness and tags help your practice rank on the first page.
What is BPCI (Bundled Payments for Care Improvement)?
Bundled payments cover a whole episode of care instead of each service. Understand BPCI, its participation models, whether it worked and where the Advanced model goes next.
Patient Satisfaction in Healthcare: What It Is, Why It Matters & How to Improve It
Patient satisfaction measures whether a patient’s expectations were met. Understand its history, its link to HCAHPS and patient experience, and how hospitals improve it.
Bridging Bariatric Patient Conversion Rates and Practice Growth
Manage the bariatric patient pipeline with monitoring, tracking and analysis. Learn the fourth rule for growth: raise conversion from lead, seminar and consult to surgery.
The Importance of a Strong Millennial and Young Patient Engagement Strategy
A strong young patient engagement strategy starts with knowing Millennial patients. Learn who they are, why generational marketing matters and how to reach them.
5 Ways to Get Your Own “Best Healthcare Website”
Use the five W’s to shape your healthcare website: who your audience is, what the site does, where visitors use it and why you have it.