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Our Approach · AI-Enhanced

Intelligence Layered Into
Every Interaction

AI doesn’t replace our clinical and activation expertise — it amplifies it. From predictive risk scoring to real-time sentiment analysis and automated follow-up triggers, our AI layer ensures no patient slips through the cracks.
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Back to Patient Activation
Our AI Philosophy

Human + AI: Better Than Either Alone

The most effective patient activation happens when clinical expertise, behavioral science, and technological intelligence work together. AI handles the pattern recognition, the real-time data synthesis, the documentation — so our team can focus on the human connection that drives behavior change.

We call this a “digital workforce” augmentation model. AI-powered tools extend the capacity and precision of every human on our team — without removing the empathy and judgment that activation requires.

Who We Are

  • AI Layer

    Risk scoring, sentiment detection, technique recommendation, documentation

  • Orchestration Platform

    Journey monitoring, motivational profiling, next best action selection

  • Activation Guides

    Human empathy, judgment, relationship, and barrier resolution

  • Activation Guides

    Human empathy, judgment, relationship, and barrier resolution

AI Capabilities

Six Ways AI Amplifies Activation

Predictive Risk Scoring

Before a patient is contacted, our AI models assign a risk score based on clinical indicators, SDOH data, prior interaction history, and behavioral signals. High-risk patients are prioritized and routed to human Activation Guides.
Trained on 2M+ patient data points across our partner network.

Sentiment Analysis

Real-time analysis of patient language — verbal cues, hesitation, emotional tone — flags distress signals and negative sentiment during live interactions. When a patient’s language indicates fear, confusion, or resistance, the guide receives a real-time prompt.
Applied across both live call and asynchronous message interactions.

Automated Follow-Up Triggers

When a barrier is surfaced, a referral is made, or a high-risk flag is detected, automated triggers queue the next action — a follow-up call, a message, or an escalation — without requiring manual intervention.
Configurable rules engine adapts to your clinical workflow.

Technique Recommendation

Drawing from a patient’s motivational profile, the AI layer recommends which of our nine MPG techniques is most likely to be effective in this interaction with this patient — surfaced as a real-time prompt to our team.
Updated dynamically throughout each interaction.

Automated Documentation

Every interaction detail — barriers surfaced, actions taken, patient responses, next steps — is documented automatically in the EHR in real time. No post-call data entry. No documentation lag. Clean, complete records.
Bi-directional EHR integration with Epic, Cerner, Athena, and more.

Conversational AI

For lower-acuity outreach — appointment reminders, routine check-ins, information delivery — conversational AI handles patient interactions end-to-end, seamlessly handing off to a human guide when complexity or emotion demands it.
Human-in-the-loop architecture ensures quality and safety at all escalation points.
Responsible AI

How We Build AI You Can Trust

01

AI Amplifies Human Judgment — It Doesn’t Replace It

Clinical assessment, empathetic interaction, and the nuanced judgment that activation requires are fundamentally human capabilities. Our AI layer is designed to make our Care Guides more effective, not redundant.

02

Governance and Oversight at Every Layer

Every AI decision — risk score, technique recommendation, escalation trigger — is explainable, auditable, and governed. Clinical leadership reviews AI outputs regularly. We believe in responsible AI deployment, not automation for automation’s sake.

03

HIPAA-Compliant by Design

All AI processing occurs within a HIPAA-compliant infrastructure. Patient data is never used to train external models. Our data governance framework ensures patient privacy is protected at every layer of the AI stack.

AI-Enhanced Activation

See What AI-Enhanced Activation Looks Like for Your Organization

Schedule a discovery call to walk through our AI capabilities and how they’d apply to your specific patient population.