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Topic: Patient Experience & Loyalty

EFS Patient Experience: satisfaction, scores, loyalty and leakage.

Patients are not happy with hospital care, says new poll

Written on . Posted in Blog.

doctor taking notes In a recent study, NPR found that people who have been hospitalized recently considered their care to be very costly and not up to quality standards. “Sick In America,” as NPR is calling it, exposes the numbers behind patients’ recent experiences and their feedback, and the results have some hospitals double-thinking their care. Overwhelmingly, patients found communication and time spent with patients to be the biggest areas hospitals lack in. Among 291 patients who had been seriously ill and hospitalized overnight at least one night in the last year:
  • 34% said nurses were not available when they needed them or did not respond quickly to requests for assistance
  • 30% said that there was poor communication among the doctors, nurses and other health care professionals involved in their care
  • 24% said doctors, nurses and health care professionals did not communicate information about their condition or treatment clearly to them or a family member
Also to be noted, 3 out of 5 patients today feel like their doctor is rushing through their exam. We understands health care providers’ challenges with time and resources, and our services fit in to create relief in your daily schedule. From lead capture and tracking, to U.S.-based call center support, and online marketing services, MDnetSolutions helps reduce patient dissatisfaction by allowing you to spend more time assessing your performance. Leaving the administrative work up to us will help you spend more time and efforts doing what you do best — serving your patients. To find out how we can help your practice by visiting our website or giving us a call at 888-986-3638.
using social media during weight loss surgery

4 ways patients use social media to chronicle their weight loss journey

Written on . Posted in Blog.

Surgical weight loss is a very impactful experience for patients. It is life-changing and represents conquering a very mighty beast that has lurked over them a very long time. It’s a paradigm shift. It’s a re-birth. And because of that, we often see that patients want to share it. Sharing such experiences can be the best form of therapy. Especially when they are health-related. Patients know that other people have gone through these experiences before, and may be able to lend a helping hand or offer some useful advice. It is a journey, after all. using social media during weight loss surgeryPatients aren’t shying away from social media when seeking this support. Through research, Guideway Care has found that patients most commonly use these four social media platforms when chronicling their weight loss surgery journey.

1. Blogging

Blogs are a great way to publish frequently updated information on the web. Taking Lap Band Gal as an example, patients can turn a blog into an electronic  journal of the challenges they’re facing, talk about things they’ve learned, review products, and share how their weight loss is progressing. Readers can subscribe to the blog — or bookmark it — to follow along with the patient’s journey and compare notes, or even ask questions in the comments.

2. Social media platforms

Facebook and Twitter are the most popular social media platforms today. Creating accounts on those platforms, and using those accounts to communicate, is a great way to reach a large audience. And, patients can integrate their blogs with a social media platform to talk to the audience they’ve already attracted. Unlike blogs, Facebook and Twitter are great for daily updates. So patients can use one (or both!) to talk about the day’s weigh-in, what they ate, or ask a question, and it will be easily and widely seen.

3. Message boards

Message boards are all about community and reciprocation. With message boards, patients can choose a topic and read a conversation or contribute to one. Obesity Help has a great message board for bariatric patients to participate in.

4. Video blogs (or “vlogs”)

With popular video platforms such as YouTube and Vimeo, independent video publishing has become a breeze, and bariatric patients are increasingly using videos to chronicle their journey. It’s as easy as sitting down in front of a web cam or phone with video capabilities and recording yourself. Most phones have the ability to post the video directly to YouTube without any editing or file conversion. Banded Wendy is a hugely popular vlogger. “So, what does that have to do with my practice?” you may be wondering. The key for practices is to be involved with patients during their journey. As bariatric surgeons know best, the effort doesn’t stop when the patient leave the operating table. It’s a continuous, lifetime-spanning change. You can be a part of that journey and easily communicate with the patient through the use of social media. To find out how Guideway Care can help you use social media, visit our website or call 8889863638.