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The rise of virtual care allows physicians to leverage new technology and connect with their patients. Since the public is more and more willing to use modern technology in the healthcare process, healthcare providers can integrate effective strategies in improving patient experience. Most practitioners, providers, and health systems have adopted the 4 P’S of patient […]

The healthcare landscape is constantly evolving, which means new strategies for enhancing patient satisfaction. Patients no longer expect the conventional model, where a visit to the doctor involves describing symptoms and receiving recommendations. Healthcare services have grown from using limited data, as it can cause inadequate treatment quality and low patient retention rates. When visiting […]

Integrative oncology is an evidence-based, patient-centered approach to cancer care. This unique oncology care method allows healthcare providers to combine conventional treatments with complementary therapies to enhance health, quality of life, and clinical outcomes. Patients at every stage of the cancer journey can expect personalized care, which empowers them to take an active role in […]

The Bundled Payments for Care Improvement (BPCI) advanced program enhances the quality of care and reduces costs through bundled payment models. Participants usually choose from 29 clinical episode types initiated by inpatient services and three initiated by outpatient services. This program offers flexibility, allowing participants to focus on strengths and capabilities. If you want to […]

Hospitals are continually improving patient satisfaction and quality. While some organizations assume high-quality care will lead to high patient satisfaction, the situation is often more complex. To address both effectively, hospital quality leaders must understand the difference between patient satisfaction and quality scores. Understanding Patient satisfaction Patient satisfaction refers to how patients perceive their experience […]

Cancer is a complex disease that requires a coordinated approach to care. An oncology navigator is crucial in supporting patients through the rigorous healthcare system, helping them understand their diagnosis, treatment options, and available resources. Different kinds of cancer navigators undergo varying training and backgrounds, leading to specialized skills. Understanding these variations can help patients […]

While the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a significant tool in measuring patient satisfaction, it represents a single aspect of the overall patient experience. Understanding the differences between HCAHPS and the patient experience is crucial for healthcare providers dedicated to improving patient experience. Here are the distinctions between these […]

Cancer is a challenging and often overwhelming disease, requiring a team of healthcare professionals to provide comprehensive support. A professional oncology nurse navigator (ONN) is vital in bridging the gap between a patient’s primary care team and oncology specialists. These trained care providers guide patients through the complex healthcare system, offering support and resources at […]

Did you know that over 7,000 patients daily respond to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey? Since 2002, HCAHPS has become a crucial measurement tool for ensuring successful healthcare navigation. This survey provides a standardized method for collecting and reporting patients’ perspectives on hospital care. For healthcare organizations striving to […]

We’re excited to share the latest insights from Guideway Care, as featured in Group Practice Journal. Tina Graham, COO, Guideway Care, delves into the transformative role of chronic care guidance within group practices, uncovering new revenue opportunities and enhancing patient connections. The Landscape of Chronic Care Management Tina starts by highlighting the evolving landscape of […]

At Guideway Care, innovation is not just a buzzword; it’s at the heart of what we do. We’re excited to share a recent feature in Employee Benefit Plan Review, written by our visionary CEO, Craig Parker, JD, CPA. The article delves into the transformative role of Care Guidance, redefining patient navigation and support in today’s […]

In a recent article published in Healthcare Business News, Craig Parker, CEO, Guideway Care, delves into the transformative role that care guidance plays in addressing non-clinical factors that contribute significantly to patient issues, totaling up to 80%. The focus on patient navigation programs often falls short, emphasizing engagement but lacking meaningful patient activation. The Challenge […]