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News & Insights.

Explore our collection of insights, research, case studies, and press releases, designed to inspire and empower you with the latest patient activation trends and breakthroughs.

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Mar 3, 2026 | News

Guideway Care Acquires Waypoint Healthcare Solutions to Expand Enterprise Patient Activation Intelligence Solution

Guideway Care completes its acquisition of Waypoint Healthcare Solutions. Read how the team joins Guideway to extend Enterprise Evidence-Based Patient Activation Intelligence.

Oct 8, 2026 | Announcements

One Enterprise Solution. One Website

We’ve brought the Guideway Care and Sequence Health websites together, making it easier to explore one enterprise solution across your patient activation, access, and coordination priorities.

May 15, 2026 | News

Guideway Care Appoints National Clinical and Health System Leaders to Patient Activation Clinical Advisory Board

Guideway Care appoints national clinical and health system leaders to its Patient Activation Clinical Advisory Board. Read who joins and what the board advances.

Mar 26, 2026 | Blog

Best Healthcare Lead Generation Company for Sustainable Growth

Choose a healthcare lead generation partner that connects campaigns, digital marketing, SEO and patient intake to booked appointments. See what full-funnel lead generation involves.

Mar 25, 2026 | News

Guideway Care Appoints Farooq Anjum, PhD, as Chief AI & Systems Officer to Accelerate Enterprise Activation Intelligence

Guideway Care appoints Farooq Anjum, PhD, as Chief AI and Systems Officer. Read how he leads the AI infrastructure behind Enterprise Activation Intelligence.

Mar 24, 2026 | Blog

Common Challenges in Multilingual Call Center Services and How to Overcome Them

Multilingual call center services face language barriers, uneven quality and staffing gaps. See how proficiency standards, smart routing and cultural training keep patients understood and moving to care.

Mar 17, 2026 | Blog

How Nurse Triage Services Improve Workflow Efficiency for Clinical Teams

Nurse triage services take routine calls and portal messages off clinicians. See how protocols, documentation and routing free provider time and get patients to the right care.

Mar 11, 2026 | News

Guideway Care Achieves SOC 2 Type II Certification for Enterprise Activation Intelligence Infrastructure

Guideway Care completes SOC two Type II certification for its Enterprise Activation Intelligence infrastructure. Read what the certification means for security, availability and governance.

Mar 10, 2026 | Blog

Benefits of Nurse Triage Answering Services for Healthcare

Nurse triage answering services give patients a nurse’s answer at any hour and route each caller to the right level of care. See what changes for patient satisfaction, clinic workload and ER use.

Mar 5, 2026 | Blog

Why FQHCs Need to Focus on Patient Engagement Solutions

FQHCs use patient engagement solutions to cut missed appointments and close follow-up gaps. See which capabilities to look for, from reminders to self-service scheduling, and how to implement them.

Mar 3, 2026 | Blog

How After-Hours Nurse Triage Services Help Prevent Unnecessary ER Visits

After-hours nurse triage gives patients a clinical answer when the office is closed and routes them to home care, a visit or the ER. See how protocol-based triage prevents unnecessary ER trips.

Feb 26, 2026 | Blog

Choosing a Nurse Triage Service: 9 Things Every Clinic Should Evaluate

Use this nine-point checklist to choose a nurse triage partner. Compare protocols, escalation, EHR integration, coverage and reporting that shows whether patients complete the care nurses recommend.

Feb 19, 2026 | Blog

Five Signs Your Practice Needs After-Hours Nurse Triage Services

Five signs show a practice has outgrown its after-hours coverage. Learn how nurse triage keeps patients out of the ER when a clinical answer and a next-day visit are the right next step.

Feb 17, 2026 | Blog

Implementing Nurse Triage Services: Best Practices

Implement nurse triage services with a clear plan. Assess needs, set a nurse-first access model, adopt standard protocols and integrate with the EMR to reach the right site of care for every caller.

Feb 10, 2026 | Blog

How Do Call Centers Reduce Communication Errors in Medical Practices?

See how healthcare call centers reduce communication errors through standard scheduling, urgent versus non-urgent protocols, referral handling and follow-up so patients act on the right instruction.

Feb 5, 2026 | Blog

Healthcare Call Center Outsourcing Process: A Step-by-Step Guide (2026)

Follow the step-by-step healthcare call center outsourcing process, from assessing objectives and scope to compliance, service levels and integration. Choose a partner that extends your team.

Feb 3, 2026 | Blog

How to Improve Operational Efficiency in Your Healthcare Contact Center

Improve healthcare contact center efficiency in three phases: stabilize first call resolution and triage rules, modernize omnichannel and training, then optimize long term. Keep compliance and safety intact.

Jan 31, 2026 | Blog

How a Call Center for Medical Practice Improves Call Documentation

A medical practice call center improves call documentation with structured workflows and EHR integration. See how complete call records support patient safety, follow-up and compliance.

Jan 29, 2026 | Blog

Building Patient Trust and Engagement With Nurse Triage Services

Nurse triage builds patient trust when licensed nurses answer urgent concerns with clear, protocol-based guidance. Learn how communication and follow-up turn one call into lasting engagement.

Jan 22, 2026 | Blog

How Do Nurse Triage Services Maintain Care Consistency After Hours?

After-hours nurse triage keeps patient guidance as consistent at night as in the office through shared protocols, nurse competency checks and handoff documentation. See how consistency protects patients.

Jan 15, 2026 | Blog

The Role of Nurse Triage Services in Improving Clinical Risk Management

Nurse triage strengthens clinical risk management. It catches deterioration early, documents each decision and routes patients to the right site of care. See where it fits for plans and providers.

Jan 8, 2026 | Blog

How Do Call Centers Document Patient Symptoms Accurately?

Learn how call centers document patient symptoms accurately with triage protocols, standard question sets, trained agents and integrated systems, so clinicians act on reliable records.

Jan 1, 2026 | Blog

How Do Healthcare Contact Center Services Handle After-Hours Patient Calls?

See how healthcare contact centers handle after-hours patient calls with live agents, nurse triage and escalation rules, so urgent issues reach the right resource and providers step off constant on-call duty.

Dec 31, 2025 | Blog

How Healthcare Call Center Agents Can Request Patient Reviews Without Sounding Pushy

Call center agents request patient reviews best with good timing and patient-centered language. Learn how to ask naturally after a positive call without sounding pushy.

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