Patient Satisfaction Survey

Patient Satisfaction: What It Is, Why It Matters & How to Improve It

Patient satisfaction: a subjective measure of whether a patient’s expectations about a health encounter were met. Patient satisfaction can be a loaded term. Patients want a great care experience, and the focus of physicians and nurses is to provide great health care, but these two priorities are not always aligned. Patient satisfaction doesn’t always correlate with the best outcomes. Furthermore,...

HCAHPS, Patient Experience, Patient Satisfaction

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