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SDOH Barrier Resolution for FQHCs & Community Health

Your Patients Want to Follow Through.
Their Barriers Won’t Let Them.

Half of all non-compliance stems from social determinants of health. We resolve transportation, financial, language, and psychosocial barriers during every patient interaction — not just during clinical visits.
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The Challenge

The Barrier Problem in Community Health

Your patients aren’t non-compliant. They’re under-supported. The barriers between intent and action are structural — and your clinical team can’t resolve them alone.

50% of non-compliance stems from social determinants — not willingness

Half the time a patient misses an appointment or doesn’t follow through, the reason has nothing to do with motivation. Transportation, cost, language, and competing priorities are the real barriers.

Your clinical team identifies barriers but can’t resolve them

Providers and care managers see the SDOH challenges. But they don’t have the time, the resources, or the operational infrastructure to address transportation, housing, food insecurity, and financial barriers at scale.

Standard outreach ignores the real reasons patients don’t follow through

Reminders and portal messages assume patients have the means to act. For FQHC populations, the barriers between intent and action are structural — and no amount of messaging resolves them.
Root Cause

As Healthcare Experts, We See the Deeper Problem

Barriers are specific, identifiable, and resolvable — but only if someone asks about them and has the infrastructure to act. Most healthcare interactions never get past the clinical question.
TRANSPORTATION

The bus doesn’t run to your clinic at the time of the appointment

For patients relying on public transit, appointment times that don’t align with bus routes are effectively inaccessible. Barrier resolution means matching scheduling to transportation reality.
FINANCIAL

A $20 copay is a genuine obstacle for your patient population

Financial barriers don’t look the same at an FQHC as they do at a private practice. Sliding scale confusion, copay anxiety, and unexpected costs prevent patients from showing up — even when they intend to.
LANGUAGE

A scheduling call in English is a barrier for 40% of your patients

When a patient can’t communicate effectively during the scheduling interaction, they’re less likely to understand instructions, less likely to feel confident about the visit, and less likely to show up.
COMPETING PRIORITIES

Healthcare competes with childcare, work shifts, and family obligations

Your patients are managing complex lives where a medical appointment isn’t always the top priority. Barrier resolution means understanding the whole picture and working within the patient’s reality.
Our Approach

Barrier Resolution Built for Community Health

We integrate SDOH screening and barrier resolution into every patient interaction — not as an add-on, but as a core part of scheduling, outreach, and follow-up.

  • SDOH screening integrated into every patient interaction

    Our agents identify transportation, financial, language, and psychosocial barriers during scheduling, follow-up, and outreach calls — not just during clinical visits.

  • Real-time barrier resolution, not just documentation

    We don’t just flag barriers. We resolve them: arranging transportation, explaining sliding scale options, connecting to community resources, and scheduling around the patient’s reality.

  • Multilingual agents and 200+ language interpreter access

    Native Spanish-speaking agents and on-demand interpretation eliminate the language barrier that prevents patients from engaging with their care.

  • Community resource navigation

    Food banks, housing assistance, utility programs, and transportation services — we connect patients to the resources that address the root causes of non-compliance.

  • Closed-loop follow-up

    After resolving a barrier, we follow up to confirm the patient completed the next step. Barrier resolution without follow-through is just documentation.

PROVEN WITH COMMUNITY HEALTH

Resolving Barriers That Keep Patients in Care

When barriers are resolved proactively, patients stay engaged, UDS measures improve, and health equity gaps narrow.
61%
Satisfaction improvement
9
Behavioral science techniques
200+
Languages supported
22+
Years healthcare-only

Ready to resolve the barriers keeping patients from care?

Schedule a consultation and see how SDOH-aware activation can improve adherence, close care gaps, and serve your community better.

Schedule a Consultation