Guideway Care Blog

The healthcare industry attempts to enhance patient satisfaction in hospitals through the implementation of the 5 Ps of nursing rounding. This is proactive and forms a core part of quality patient care as patients’ needs are addressed satisfactorily and efficiently. However, a brief discussion is needed here so you’ll know what the 5Ps are in […]

Health equity and health equality are crucial concepts in healthcare but are often misunderstood and used interchangeably. A recent report by the World Health Organization explained how health equity is when everyone achieves their full potential for overall well-being. In contrast, health equality means treating all patients the same way. When addressing health equity and […]

Value-based care (VBC) is a revolutionary provider payment model that rewards high-quality healthcare rather than the quantity of services provided. VBC and other advanced payment models, like Bundled Payments for Care Improvement (BPCI), aim to improve patient outcomes while reducing healthcare costs. Here are key strategies to implement value-based care effectively in your practice. Identifying […]

Chronic diseases, such as heart disease and diabetes, affect the quality of life for many individuals. Managing these conditions can be complex and requires continued effort to prevent deterioration and avoid severe complications. This is where professional healthcare patient engagement becomes crucial. Here are several reasons why patient engagement is so important in chronic disease […]

Long wait times at healthcare facilities are frustrating and inconvenient for patients. Besides the immediate discomfort, prolonged waiting can affect overall patient satisfaction. While the rise of alternative healthcare facilities has reduced wait times in various health facilities, understanding the effect of wait times on patient satisfaction scores is crucial. Let’s explore how wait times […]

Did you know that hospitals that offer better customer experience are more successful and established than those providing average customer service? The crucial factor in this equation is hospital employees, whose engagement levels influence patient-centered care. The connection between employee and patient satisfaction and employee engagement is so strong that 68% of hospitals identified engagement […]

Patient-centered care goes beyond the conventional healthcare approach by placing patients at the center of their health journey. As the name suggests, this approach involves patients fully so that they feel respected and empowered. Nurses can achieve this by honoring patient’s spiritual beliefs, personal values, and cultural traditions. Let’s look at the responsibilities of nurses […]

The ever-changing landscape of healthcare requires optimum patient satisfaction for service providers to achieve success. As you build a meaningful relationship with your service provider, the Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is essential to ensure you get your money’s worth. The HCAHPS was a survey developed by the U.S. government’s Agency for […]

Technology advancements impact every aspect of daily life, and healthcare is no exception. Physicians can leverage new models and frameworks to improve patient care and reduce costs without compromising the quality of service. One initiative that is proof of this is the Bundled Payments for Care Improvement Advanced (BPCI-A) model. Unlike its predecessor, BPCI 1.0, […]

A significant shift in patient appointment scheduling is evident in today’s digital age. Did you know that 60% of Americans use online solutions to book their medical visits, while only 33% prefer calling? This trend shows the increasing demand for online appointment scheduling among patients, especially the younger demographic. Here’s why some patients prefer an […]