Make sure every caller reaches a live voice, day or night, instead of a voicemail box
Missed calls and long waits cost a practice revenue, referrals and patient satisfaction. Learn how a full-service medical call center acts as an extension of the practice, booking appointments into the current schedule, sending reminders and rescheduling. See how NurseLine registered nurses provide triage around the clock, and how HIPAA-compliant staff handle each call so patients speak to a live person instead of leaving a message.
Is your practice answering the phones in a timely and compassionate manner? Does lack of proper phone management interfere with your patients getting the proper care they deserve? Let Guideway Care full-service medical call center solve these problems for you.
As a seamless extension to your practice, our healthcare call center provides the timely and compassionate assistance your patients need.
We handle scheduling appointments right in to your current scheduling book and we perform appointment reminders and rescheduling. Because of our trained staff, your patients speak to a live enthusiastic voice, eliminating the need to leave a message after hours or during high-volume call times.
Not only do we provide your patients with top-notch scheduling services, Guideway Care also offers NurseLine services which provides access to arguably the finest nurse triage service available with professional RNs. Your patients are engaged around the clock, as our professionally-trained, HIPAA-compliant medical experts handle each call with dedication and compassion, regarding their treatment.Missed calls and long wait times can cost your practice thousands of dollars in revenue and hurts your reputation, your referrals and your patient satisfaction. All of these pressures can be eliminated with one call to Guideway Care.
When your practice teams with Guideway Care, your patients are always connected to you. Reach out and connect with us today. Contact Us Today!
Your Priorities.
Our Expertise
AUDIENCES
Physician Practices & Medical Groups
Physician Practices & Medical Groups
ACTIVATION PATHWAYS
Medical Contact Center, Nurse Triage, Patient Access
Medical Contact Center, Nurse Triage, Patient Access
ENTERPRISE TOPICS
Patient Access & Demand Conversion
Patient Access & Demand Conversion
