Take the repetitive phone tasks off your front desk and keep your team focused on in-person care
Intake, scheduling, questions, insurance verification, event registration and follow-up consume the day of a small or mid-sized practice. Learn how a medical call center handles routine patient calls as a representative of the practice, with patient care coordinators, nurse triage around the clock, call reporting, recording and HIPAA-compliant handling. Each call ends with the patient’s next step set instead of a message waiting.
Patient intake. Scheduling appointments. Answering questions. Verifying insurance. Seminar and event registration. Patient outreach and recruitment. Patient followup. These can all be extremely time-consuming tasks for any medical office, especially for a small-to-medium-sized practice with only a few people making phone calls. That’s when a medical call center can be the perfect solution. Medical call centers are comprehensive resource-savers by allowing time to be spent elsewhere.
MDnetSolutions’ medical call center does the heavy lifting for practices which need routine phone calls made to patients. Our patient care coordinators communicate with patients as a representative of your practice in a professional manner that is customized and feels personal to them. We also provide nurse triage service to them around the clock.
Our medical call center also features:
- Call activity reporting
- Call recording
- Voice mail-to-email integration
- NurseLine with registered RN’s in all 50 states
- 100% HIPAA-compliant to ensure the privacy of your patients
Your Priorities.
Our Expertise
AUDIENCES
Physician Practices & Medical Groups
Physician Practices & Medical Groups
ACTIVATION PATHWAYS
Medical Contact Center, Patient Access
Medical Contact Center, Patient Access
ENTERPRISE TOPICS
Patient Access & Demand Conversion
Patient Access & Demand Conversion
