Skip to main content
DISPOSITION BREAKDOWN

95.7% of Triage Calls Are Activatable Moments

Only 4.3% of calls are true 911 events. The rest are high-intent moments where patients need more than advice — they need action. Here’s the data behind the opportunity your system is missing.

The Disposition Reality

Benchmark data across thousands of triage calls reveals a striking pattern: the vast majority of calls — 95.7% — are not emergencies. They’re moments where a patient is actively seeking care and ready to take the next step.
4.3%

True 911 Events

28.4%

Urgent / Emergent

41.2%

Office Visit Needed

26.1%

Home Care / Guidance

Each of these non-emergency calls is a high-intent moment — a patient reaching out because they want to act. Traditional triage gives them a disposition. Activation gives them a completed next step: a scheduled appointment, a barrier resolved, a clear path forward.

The gap between “advised” and “activated” is where patient leakage lives. Close that gap, and you convert your triage line from a cost center into a growth engine.

Back to Nurse Triage