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Medical Contact Center for FQHCs & Community Health

Your Community Needs Access.
Your Front Desk Can’t Keep Up.

FQHCs serve populations with the highest barrier burden and fewest resources to navigate those barriers independently. We bring healthcare-only contact center expertise built for community health.
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The Challenge

The FQHC Access Problem

Your patients face more barriers than any other population. When they can’t reach you, they don’t try again — they disappear from the care continuum entirely.

Your patients face more barriers than any other population — and they can’t get through on the phone

Transportation gaps, language barriers, financial stress, and competing family responsibilities make every missed call more consequential. These patients don’t call back. They disappear from the care continuum.
Patient leakage from missed calls

High turnover means constant retraining and inconsistent quality

Community health centers face some of the highest front desk turnover in healthcare. Every departure takes institutional knowledge and the cycle of hiring, training, and rebuilding never stops.
Front-line burnout & turnover

Limited budgets can’t cover the staffing you actually need

You know what adequate staffing looks like. Your budget says otherwise. The result: peak volumes overwhelm limited staff, calls go unanswered, and the patients who need you most can’t reach you.
Call volume & staffing crisis
Root Cause

As Healthcare Experts, We See the Deeper Problem

Your mission is to serve the underserved. Your operational infrastructure needs to match that mission — with SDOH-aware workflows, multilingual capacity, and the ability to handle volume without sacrificing quality.
SDOH BURDEN

Your patients aren’t just dealing with clinical conditions — they’re navigating systemic barriers

Bus schedules, $20 copays, language barriers, and competing family responsibilities push healthcare to the bottom of the list. When your front desk is too overwhelmed to have SDOH-aware conversations, barriers go unresolved and patients drop out.
UDS MEASURES

Every patient who drops out is a missed UDS measure and a widening health equity gap

Your mission is to serve these communities. When operational infrastructure can’t match that mission, the metrics reflect it — and the patients who need you most suffer the consequences.
MULTI-SERVICE

Behavioral health, dental, vision, primary care — one front desk can’t manage it all

FQHCs serve across the full range of health services. Each service line has its own scheduling rules, provider preferences, and patient workflows. A generalist front desk can’t handle this complexity at volume.
GRANT VULNERABILITY

Poor access metrics put your funding at risk

Phone abandonment rates, appointment adherence, and patient retention all factor into the data that supports your grant applications and federal funding. Operational gaps create funding vulnerability.
Our Approach

A Contact Center Built for Community Health

We bring 22 years of healthcare-only contact center expertise to community health, with workflows built for populations facing high SDOH burden and multilingual needs.

  • SDOH-aware agents trained for community health

    Our agents are trained to recognize and address social determinants during every interaction — transportation, financial barriers, language needs, and competing priorities.

  • Multilingual support across 200+ languages

    Spanish, Mandarin, Haitian Creole, and 200+ languages through integrated interpreter services. No patient turned away because of a language barrier.

  • Cross-service scheduling expertise

    Behavioral health, dental, vision, primary care — our agents understand the workflows across your full service mix and schedule accordingly.

  • Surge capacity without additional FTEs

    Seasonal volume spikes, flu season, or post-outreach call floods — we scale without you posting job listings or stretching existing staff.

  • EHR-integrated documentation

    Every interaction documented in your system in real time. Your clinical team sees the complete picture without chasing notes.

  • Outbound activation campaigns

    Recall, follow-up, care gap closure, and preventive visit outreach — handled by agents trained to activate patients, not just deliver messages.

PROVEN WITH COMMUNITY HEALTH

22+ Years Serving Healthcare-Only Populations

Dedicated healthcare expertise across behavioral health, dental, vision, primary care, and more.
61%
Satisfaction improvement
29s
Avg speed of answer
200+
Partner clients
22+
Years healthcare-only

Ready to give your community the access they deserve?

Schedule a consultation and see how SDOH-aware agents can handle your volume while resolving the barriers your patients face.

Schedule a Consultation