Patient Navigation

Technology changes how we talk to each other, and in healthcare, it’s transforming how doctors and clinics connect with patients. Today, technology ensures that every message, whether it’s a simple appointment reminder or a vital health update, reaches patients directly and efficiently. This direct line not only keeps patients informed but also streamlines their access […]

In the healthcare sector, understanding the needs and experiences of patients is crucial. Measuring patient satisfaction not only helps in retaining existing patients but also in acquiring new ones. In this article, we will explore diverse ways to measure patient satisfaction and why it’s essential for healthcare providers. Why Measure Patient Satisfaction? Patient satisfaction is […]

In the ever-competitive healthcare sector, attracting new patients is crucial for growth. But how do you stand out? The answer lies in a well-crafted patient acquisition strategy. This article will explore effective patient acquisition strategies in healthcare, providing you with actionable best practices to elevate your game. What Sets Patient Acquisition Apart? Patient acquisition is […]

When it comes to scheduling efficiency, it’s one of the most important parts of your practice. If you have no-shows, it can have a detrimental effect on your medical office. However, this can often be a difficult task to manage. So in this article, let’s talk about how to reduce no show rates in outpatient […]

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is the benchmark patient satisfaction survey. Patient engagement and satisfaction are essential factors in hospital reimbursement. These trends can help hospitals and healthcare providers to engage their patients more effectively. Read more: 4 Strategies for Improving HCAHPS Scores. As healthcare organizations continue to expand, it […]

Cancer care is a complex and ever-changing field, and navigating the healthcare system can be daunting for even the most experienced patients. Healthcare navigation is a valuable service that can make the process easier by providing support from an expert who knows what to do regarding getting care. The Enhancing Oncology Model (EOM) by the […]

Oncology is a field that has been quick to embrace the concept of patient activation as a way to improve outcomes. The Patient Activation Measure (PAM) is an evidence-based tool developed by researchers at the University of Oregon and InSignia Health Services Research, Inc. It is designed to measure how well individuals can understand and […]

Cancer care is constantly evolving, and healthcare providers must stay up-to-date on the latest treatments and technologies. The Centers for Medicare & Medicaid Services (CMS) has unveiled the Enhancing Oncology Model (EOM) to improve quality care while reducing costs. The EOM is a 5-year voluntary model, beginning on July 1, 2023, that encourages care providers […]

Patient engagement has become critical in improving outcomes as the healthcare industry moves from a volume to a value-based care model. According to the American Journal of Medicine, around 50% of patients with chronic disease do not get clinical benefit from treatment because of poor compliance with medication regimens. Hence, it is essential to incorporate […]

An Impact Study for Hospitals and Practices Upended by a nursing labor crisis that does not show signs of abating, providers are looking to lay navigation as an effective solution to patient health outcomes and management. Healthcare’s Chronic Condition—Nurse Staffing The constant drone about pandemic-related staffing shortages has reached a kind of banality within the […]

To improve quality scores and patient outcomes, healthcare organizations often need to implement strategies that close gaps in care. When there are gaps in patient care, individuals are more likely to experience negative health outcomes, which can result in readmission, lower quality and satisfaction scores, and increased costs for healthcare providers. However, closing these gaps […]

From late 2017 through early 2018, we invited those working in navigation roles in the U.S. to participate in a patient navigation compensation survey. In addition to questions on pay, survey respondents also provided information on their professional experience, the makeup of their navigation teams, training experiences, and more. It is our hope that the […]