Patient Experience

Follow-up care is crucial for improving patient retention because it shows a commitment to patient well-being. It builds trust, ensures better health outcomes, and fosters long-term relationships between healthcare providers and patients. This article will delve into the reasons why follow-up care improves patient retention and how it benefits both patients and healthcare providers. Key […]

Healthcare institutions intend to make a lasting impression on their patients by providing great patient experiences. Sometimes, factors like timely and quality service delivery are known to leave a lasting effect on these patients. However, it now emerges that communication might be the magic that every hospital needs to leave that great patient experience. If […]

Telehealth allows healthcare providers to engage more with their patients by providing access to care at great convenience. Regardless of the location, medical professionals leverage this innovative solution to expand their impact on patient engagement. These systems allow patients to be more involved in their care, keep track of medical records, and ensure informed decisions […]

When a hospital offers healthcare services, the aim is to improve patient’s experience and overall well-being. However, some patients may seek health care outside the hospital’s network, causing a direct loss of revenue to the facility. Hospitals depend on a steady stream of patients for financial stability—hence the need to enhance the quality of care. […]

The Centers for Medicare & Medicaid Services (CMS) introduced the Enhancing Oncology Model (EOM) to replace the Oncology Care Model (OCM). They share several similarities and differences. Here’s a detailed analysis of EOM vs OCM to help you understand how they compare. Downside Risk The first difference between EOM vs OCM is that in the […]

The need to measure outcomes in the evolving world of healthcare is crucial. Healthcare providers and other stakeholders can use the information gathered to improve their healthcare facility. This explains the importance of healthcare outcomes measurement. Quality Improvement When providers and healthcare professionals measure outcomes, they can spot areas where they can improve. They can […]

To run a hospital, you need to have patients. Besides acquiring new patients, you also need to keep them loyal to your hospital. The ability to keep patients coming back to you is called patient retention. Patient retention is vital to the success of your practice. This post discusses in detail why patient retention is […]

A managed care organization (MCO) can add to the success of value-based care. Healthcare facilities are adopting MCOs to improve their patient outcomes while controlling the costs. What managed care organizations do in value-based care is use preventive health, population health management, and care coordination to manage patient care. They also coordinate between the various […]

Patient experience is the general impression that patients have of the overall care delivery system in which they receive care. Healthcare providers have the responsibility of defining patient experiences. It is important to recognize and study the factors that can enhance the patient experience, as this has the potential to improve the level of patient […]

Hospitals are continually improving patient satisfaction and quality. While some organizations assume high-quality care will lead to high patient satisfaction, the situation is often more complex. To address both effectively, hospital quality leaders must understand the difference between patient satisfaction and quality scores. Understanding Patient satisfaction Patient satisfaction refers to how patients perceive their experience […]

While the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a significant tool in measuring patient satisfaction, it represents a single aspect of the overall patient experience. Understanding the differences between HCAHPS and the patient experience is crucial for healthcare providers dedicated to improving patient experience. Here are the distinctions between these […]

Patient engagement is essential in healthcare, moving past just giving medical care to making an interactive space where patients feel appreciated. But what’s the link between patient engagement and patient retention? Healthcare providers that make engaging with patients a top priority have lower rates of patients leaving. Keeping a patient you already have is up […]