Patient Experience

What’s the link between health literacy and patient satisfaction? Simply put, when patients have a better grasp of health information, they tend to feel more satisfied with their care. This blog will explore how understanding “what’s the link between health literacy and patient satisfaction” can improve patient experiences, enhance communication with healthcare providers, and lead […]

The BPCI initiative transforms healthcare by improving patient experiences and cutting costs. By moving from volume-based to value-based care, BPCI enhances provider coordination and treatment efficiency, which is crucial in understanding how BPCI enhances patient experience and lowers costs. This guide explains how BPCI works and its impact on healthcare. Key Takeaways Understanding BPCI: An […]

A patient satisfaction survey gathers feedback from patients about their healthcare experience. These surveys help providers improve the quality of care. This blog covers the basics of what a patient satisfaction survey is, its benefits, components, and methods. Key Takeaways Understanding Patient Satisfaction Surveys Surveys focusing on patient satisfaction are tools that collect self-reported evaluations […]

Health literacy and patient activation are closely intertwined concepts that play a crucial role in healthcare outcomes. Health literacy refers to a person’s ability to understand and use health information, while patient activation is about having the knowledge and confidence to manage one’s health effectively. When these two elements align, patients become more proactive in […]

Nurses are at the forefront of delivering patient-centered health care, an approach that prioritizes individual patient needs, values, and preferences. In this context, nursing practice plays a vital role in ensuring improved patient outcomes by fostering strong relationships, clear communication, and trust. But how do nurses effectively implement this model? In this blog, we will […]

Improving patient satisfaction and fostering loyalty is critical for healthcare providers aiming to retain patients and enhance health outcomes. Healthcare providers face numerous challenges, including shortages that strain patient loyalty and satisfaction. Delivering non-clinical support through Care Guides, addressing Social Determinants of Health (SDoH), and achieving health equity are foundational to boosting patient loyalty and […]

The patient experience is a critical factor in determining a hospital’s financial health. Satisfied patients are more likely to return for future treatments, recommend the hospital to others, and leave positive online reviews. These elements significantly contribute to hospital revenue by improving patient loyalty, attracting new patients, and increasing referrals. In this blog, we will […]

Follow-up care is crucial for improving patient retention because it shows a commitment to patient well-being. It builds trust, ensures better health outcomes, and fosters long-term relationships between healthcare providers and patients. This article will delve into the reasons why follow-up care improves patient retention and how it benefits both patients and healthcare providers. Key […]

Healthcare institutions intend to make a lasting impression on their patients by providing great patient experiences. Sometimes, factors like timely and quality service delivery are known to leave a lasting effect on these patients. However, it now emerges that communication might be the magic that every hospital needs to leave that great patient experience. If […]

Telehealth allows healthcare providers to engage more with their patients by providing access to care at great convenience. Regardless of the location, medical professionals leverage this innovative solution to expand their impact on patient engagement. These systems allow patients to be more involved in their care, keep track of medical records, and ensure informed decisions […]

When a hospital offers healthcare services, the aim is to improve patient’s experience and overall well-being. However, some patients may seek health care outside the hospital’s network, causing a direct loss of revenue to the facility. Hospitals depend on a steady stream of patients for financial stability—hence the need to enhance the quality of care. […]

The Centers for Medicare & Medicaid Services (CMS) introduced the Enhancing Oncology Model (EOM) to replace the Oncology Care Model (OCM). They share several similarities and differences. Here’s a detailed analysis of EOM vs OCM to help you understand how they compare. Downside Risk The first difference between EOM vs OCM is that in the […]