Patient Experience

Health literacy and patient activation are closely intertwined concepts that play a crucial role in healthcare outcomes. Health literacy refers to a person’s ability to understand and use health information, while patient activation is about having the knowledge and confidence to manage one’s health effectively. When these two elements align, patients become more proactive in […]

Nurses are at the forefront of delivering patient-centered health care, an approach that prioritizes individual patient needs, values, and preferences. In this context, nursing practice plays a vital role in ensuring improved patient outcomes by fostering strong relationships, clear communication, and trust. But how do nurses effectively implement this model? In this blog, we will […]

Improving patient satisfaction and fostering loyalty is critical for healthcare providers aiming to retain patients and enhance health outcomes. Healthcare providers face numerous challenges, including shortages that strain patient loyalty and satisfaction. Delivering non-clinical support through Care Guides, addressing Social Determinants of Health (SDoH), and achieving health equity are foundational to boosting patient loyalty and […]

The patient experience is a critical factor in determining a hospital’s financial health. Satisfied patients are more likely to return for future treatments, recommend the hospital to others, and leave positive online reviews. These elements significantly contribute to hospital revenue by improving patient loyalty, attracting new patients, and increasing referrals. In this blog, we will […]

Follow-up care is crucial for improving patient retention because it shows a commitment to patient well-being. It builds trust, ensures better health outcomes, and fosters long-term relationships between healthcare providers and patients. This article will delve into the reasons why follow-up care improves patient retention and how it benefits both patients and healthcare providers. Key […]

Healthcare institutions intend to make a lasting impression on their patients by providing great patient experiences. Sometimes, factors like timely and quality service delivery are known to leave a lasting effect on these patients. However, it now emerges that communication might be the magic that every hospital needs to leave that great patient experience. If […]

Telehealth allows healthcare providers to engage more with their patients by providing access to care at great convenience. Regardless of the location, medical professionals leverage this innovative solution to expand their impact on patient engagement. These systems allow patients to be more involved in their care, keep track of medical records, and ensure informed decisions […]

When a hospital offers healthcare services, the aim is to improve patient’s experience and overall well-being. However, some patients may seek health care outside the hospital’s network, causing a direct loss of revenue to the facility. Hospitals depend on a steady stream of patients for financial stability—hence the need to enhance the quality of care. […]

The Centers for Medicare & Medicaid Services (CMS) introduced the Enhancing Oncology Model (EOM) to replace the Oncology Care Model (OCM). They share several similarities and differences. Here’s a detailed analysis of EOM vs OCM to help you understand how they compare. Downside Risk The first difference between EOM vs OCM is that in the […]

The need to measure outcomes in the evolving world of healthcare is crucial. Healthcare providers and other stakeholders can use the information gathered to improve their healthcare facility. This explains the importance of healthcare outcomes measurement. Quality Improvement When providers and healthcare professionals measure outcomes, they can spot areas where they can improve. They can […]

To run a hospital, you need to have patients. Besides acquiring new patients, you also need to keep them loyal to your hospital. The ability to keep patients coming back to you is called patient retention. Patient retention is vital to the success of your practice. This post discusses in detail why patient retention is […]

A managed care organization (MCO) can add to the success of value-based care. Healthcare facilities are adopting MCOs to improve their patient outcomes while controlling the costs. What managed care organizations do in value-based care is use preventive health, population health management, and care coordination to manage patient care. They also coordinate between the various […]