Patient Connection, Experience, and Engagement

Drive Patients to the Actions that Improve Care

Patient engagement is about more than checking a box, sending an email, or making a phone call.

The goal is to connect, in a meaningful way that increases understanding, identifies and addresses possible barriers, and increases the likelihood that a patient will follow a prescribed care path.
Patients who are truly engaged are empowered to take control of their health and are more likely to adhere to treatment plans that help ensure better outcomes. The concept of patient engagement is central to many quality programs. But most of these programs do little more than require the completion of a form or patient outreach. To drive change, you have to drive the right action. In fact, as the Kaiser Family Foundation recently discussed, patient behavior has a huge impact on a patient’s health—much larger than other factors. This means that as providers are increasingly held accountable for a patient’s total health, connecting, communicating, and maintaining a strong relationship are all central to a provider’s performance.
Guideway delivers a path to 90th percentile patient satisfaction ratings.

Improve and Maintain Your Patient Relationships

Along with highlighting the need for increased engagement, the shift to value-based health care and the increasing power of patients as health care consumers is driving the need to provide optimal experiences of care.

Patient experience is about more than making patients happy. It is, first and foremost, about treating patients the way we would want our friends and family treated—providing the right support, at the right time, with compassion and communication. In addition to the moral and ethical imperatives behind patient experience, there are far reaching impacts for a hospital in terms of revenue, reputation, and patient loyalty.

The consumerization of health care in recent years means that patients have more options than ever, and better visibility into the effectiveness of hospitals, which must do more to win and keep their patients.
Guideway Care offers a patient engagement program for OB patients.

Conversion Healthcare offers a patient experience program for OB patients, designed to enhance their experience throughout every phase of maternity care, build lifelong provider-patient relationships, and develop your organization’s positive reputation in the community.

Contact us to learn how we can serve the needs of your specific specialty/patient population.

Turnkey Program

Guideway Care offers a program with proven results in increasing patient engagement and satisfaction. Guideway’s care guidance program includes multiple components specially designed to target specific conditions and patient experience metrics:

Trained Care Guides

Non-clinical resources hired, trained and managed by Guideway to provide effective, efficient patient support, allowing everyone on the care team to work at the top of their licensure/skill set.

Digital Health Valet

Virtual personal assistant for patients and care guides, providing reminders, prep instructions, education and more.

Disease- and Condition-specific protocols

Evidence-based protocols that ensure no one falls through the gaps.

Innovative Technology

Comprehensive technology platform includes interfaces, predictive analytics, protocols, communications platforms, rules engines and structured reporting.
Guideway’s comprehensive care guidance programs ensure that patients receive support when and where they need it, with person-to-person and technology-supported interactions designed to drive patient behavior change. We address the many gaps in the patient experience, and patients feel heard, valued and prepared through every step of their care journey.
Our program also offers the ability to drive, measure, and impact patient reported outcomes using patient surveys conducted in-person, as well as via phone and text, which gather critical data on physical, financial, and emotional well-being, as well as quality of life. Care guidance drives patients’ engagement with their care, enhances their experience, and helps providers build stronger relationships with patients and their families.