Hospitals & Healthcare Patient Engagement Solutions

Decrease Rehospitalizations, Maximize Health Equity, and Improve Financial Performance.

Guideway Care delivers a proven, technology-enabled Care Guidance Service as a Solution that integrates and extends your current care management team. Our highly trained care guides work to resolve non-clinical barriers to care and escalate clinical barriers to our partners’ care management teams, resulting in 98% barrier resolution rate, reduced labor expense, and better outcomes.

How We Work

Our Outcomes

Improving your bottom line, patient satisfaction, patient retention & acquisition at the same time.

49%

REDUCTION

in AMI readmissions

Healthcare Management Partners

Positive Return on Investment Guaranteed

Guideway Care Benefits

Decrease HRRP penalties
Improve HCAHPS scores
Decrease care navigation expense
Improve patient acquisition and retention
Increase clinical capacity
Reduce patient leakage
Streamline appointment setting
Grow profitable revenue

32% Reduction

We reduce readmissions in AMI, CABG, COPD, HF, PN, and Sepsis by an average of 32% across all Hospital and Health System client partners.

31% Increase

We were able to increase HCAHPS scores in discharge information, likelihood to recommend, transition of care, patient experience composite, and overall rating of hospital.

90th Percentile

Patients we guide rank us in the highest percentile due to the peer-to-patient relationships our highly skilled and thoroughly trained Care Guides are able to build.

“Guideway Care has been integral in our approach to decrease rehospitalizations and improve patient satisfaction.”

– East Coast Health System

Clinical Surveillance

How Care Guidance Supports Patients’ Clinical Needs

Acute Myocardial Infarction (AMI)

Guideway’s care guidance program for AMI patients includes practical barrier resolution, patient education (general education of heart failure, ischemic heart disease, stroke, etc.), smoking cessation, medication adherence, and other non-clinical interventions for common comorbidities, including COPD, diabetes and anemia.

Cancer

Guideway Care’s cancer care guidance program has its roots in the Patient Care Connect (PCC) Program, a CMMI-funded pilot that spanned twelve cancer centers across five states. Independently audited and validated savings reached nearly $4,100/quarter per patient during the acute care phase, with similar savings in the last six months of life (more than $8,000 per patient), as well as HCAHPS care transitions scores in the 95th percentile or above among U.S. hospitals. The program includes barrier resolution, patient education, advanced care planning, connection with psychosocial support resources, and other interventions needed to support alternative payment models such as the Enhancing Oncology Model.

Coronary Artery Bypass Grafting (CABG)

Guideway’s care guidance program for CABG patients includes practical barrier resolution, patient education (including wound care, infections, etc.), patient-reported wound monitoring, medication adherence, dietary instruction, and other non-clinical interventions for common comorbidities, including diabetes and COPD.

COPD

Guideway’s care guidance program for COPD patients includes barrier resolution, extensive patient education on a variety of topics, pulmonary rehab accountability, smoking cessation, medication adherence, and other non-clinical interventions for several common comorbidities, including cardiovascular disease, depression/anxiety, diabetes and osteoporosis.

Heart Failure

Guideway’s care guidance program for heart failure patients includes practical barrier resolution, patient education, medication adherence, smoking cessation, dietary instruction, and other non-clinical interventions for several common comorbidities, including COPD, diabetes, high blood pressure and obesity.

Obstetrics

Guideway’s care guidance program for obstetric patients is a wellness program designed to enhance the care experience for patients and their families, increase engagement, and ensure the mother-to-be feels supported, informed and prepared for every step in her journey. The proactive non-clinical interventions included in the program are designed to support expectant mothers and their families with improved communication, education and personal assistance. Our program invites expectant mothers to see your clinical resources as key tools to help her through every aspect of pregnancy, and even into the first transitions with her newborn. The program is comprised of person-to-person and technology-enabled interactions, ensuring the patient feels heard, valued and prepared through every step of their care journey.

Pneumonia

Guideway’s care guidance program for pneumonia patients includes practical barrier resolution, medication adherence, smoking cessation (if applicable), and patient education (fluid intake, heart failure symptoms, COPD, bronchioectasis, etc.).

THA/TKA

Guideway’s care guidance program for THA/TKA patients includes practical barrier resolution, patient education (including wound care, infections, etc.), patient-reported wound monitoring, medication adherence, and other non-clinical interventions for common comorbidities, including hypertension, diabetes, obesity, deficiency anemias, hypothyroidism, and depression.

Our Model

Achieving Consistent Results

Guideway Care’s operating model is based on using human interaction, driven by its proprietary patient activation platform. We work with our client partners to customize our engagement to integrate and augment their current care management workflows. The result is a seamless implementation and execution, which drives optimal patient and financial outcomes.

Skilled Care Guides

Guideway utilizes personality and cognitive tests to hire optimal Care Guides. After extensive training in motivational interviewing and Respecting Choices, Care Guides resolve patient / member barriers related to Social Determinants of Health (SDOH) and disparities, overcome clinical and non-clinical barriers to quality care and promptly address the physical, practical, emotional, informational, spiritual and familial issues that impact patient outcomes.

Proprietary Patient Activation Platform

Guideway’s proprietary platform automates protocols to uncover both non-clinical and clinical issues and barriers for Care Guides. The platform automates the ingestion of tasks, the next step process, clinical escalation, and barrier resolution. The automated prompting and workflow design allows the Care Guides to build peer-to-patient relationships, while stacking non-clinical and clinical assessments in structured reportable data.

Patients & Members

Guideway’s mission is to achieve health equity for all patients by effectively addressing Social Determinants of Health (SDOH) and disparities, and proactively resolving non-clinical and clinical barriers to quality care. Patients / members who need our assistance don’t typically ask for it, but deserve and appreciate the peer-to-patient relationship. Our Care Guides work with our patients to improve their lives on a daily basis.

Partner Clinical Teams

Guideway Care guides act as an extension of our client partners’ clinical teams, allowing them to operate at the highest level of their license. We collaborate with our partners both in the implementation, as well as the execution of our Service-as-a-Solution. We are able to resolve non-clinical patient barriers and automate the escalation of clinical patient barriers to our partner clinical teams.

Integration

Guideway integrates with client partners both operationally and technologically. Our implementation process ensures that we conform to our client partners’ workflows, so we can seamlessly operate within their environment. Our technology integrates with EHR/EMR and care management platforms to provide bidirectional interfaces, prompts and alerts.

Learn more about how we partner with hospitals and health systems.

Email us or contact us via LinkedIn.