Who We Serve

Empowering Hospitals & Health Systems to Bridge the Activation Gap

Drive Superior Patient Outcomes, Reduce Costs, and Enhance Efficiency with Evidence-Based Patient Activation

Guideway Care’s evidence-based patient activation solution is designed specifically for hospitals and health systems seeking to overcome the challenges of patient non-adherence and fragmented care. By eliminating non-clinical barriers through a blend of activation psychology, advanced technology, and our specially trained Patient Activation Agents (PAA) and Guides (PAG), we help your organization achieve measurable improvements in key performance areas—from boosting HCAHPS scores and reducing HRRP penalties to expanding market share and enhancing operational capacity.

Our Key Outcomes

Grow Strategic Specialties

Our solution targets growth in specialty service lines by connecting patients with the right care at the right time. Clients have experienced increases in specialty case volume by up to 20–25%, fueling revenue growth and reinforcing the value of targeted activation.

Improve HCAHPS Scores

By enhancing patient interactions and ensuring timely follow-up, we significantly elevate the patient experience. Hospitals partnering with Guideway Care have reported improvements of 30–40% in HCAHPS scores, translating into higher patient satisfaction and better reimbursement outcomes.

Decrease HRRP Penalties

Proactive patient activation reduces readmission rates and minimizes the financial impact of HRRP penalties. Our unique solution realizes a 49% reduction in AMI readmissions an average reduction of 32% across all our hospital and health system customers in AMI, CABG, COPD, HF, PN, and Sepsis. Our programs have helped clients achieve a reduction in readmission-related penalties by approximately 25–30%, leading to substantial cost savings.

Increase Clinical Capacity

Offloading non-clinical tasks to our PAAs and PAGs allows your clinical teams to focus on delivering high-quality medical care. This strategic reallocation of resources has been shown to boost clinical capacity by 15–20%, enabling more efficient patient management.

Expand Patient Market Share

Our comprehensive activation strategies not only retain your existing patient base but also attract new patients. Organizations leveraging our solution have observed a market share growth of 10–15% in targeted service areas within a year.

Reduce Patient Leakage

By reinforcing continuity of care, our program helps keep patients within your health system. Effective activation has led to reductions in patient leakage rates of up to 20%, ensuring that care remains centralized and coordinated.

Enhance Appointment Adherence

Personalized reminders and proactive outreach significantly improve the likelihood that patients will keep their appointments. Data shows that our patient activation initiatives can enhance appointment adherence by as much as 35–40%, ensuring consistent care delivery.

Activate via Nurse Triage

Integrating nurse triage with our platform allows for early intervention in resolving patient concerns. This proactive strategy can speed up issue resolution by approximately 25%, reducing delays and preventing unnecessary acute care events as well as improving new patient activation and scheduling by 65%.

Close the Gap with Evidence-Based Patient Activation

It’s time to close the engagement gap in your organization.

Don’t settle for costly programs that maintain the status quo. Download our Short Guide to Evidence-Based Patient Activation to learn how Guideway Care can drive better outcomes and financial performance for you. See the data, case studies, and model behind this proven solution – and discover how to finally achieve the patient engagement breakthrough your team has been looking for. Get the guide now and start your journey to real patient activation and real results.