The Contact Center Business Analyst will work alongside the COO and Service Line Director on projects related to the Contact Center. This person will be the administrator for the Contact Center call routing software, inContact, which includes ownership of configuration, client and internal reporting, and workflow scripting. Additionally, in this role, you will work closely with the COO and leadership team on business analysis and process improvements related to contact center operations.
We are looking for someone who enjoys a fast-paced environment and who has strong analytical skills to work on a variety of projects related to Contact Center operations.
We are evolving rapidly; new projects and needs arise daily. The ideal candidate has strong written and verbal communication, organizational and technical skills. You will need to be self-motivated and have strong Excel skills as well as the ability to learn other technologies quickly.