Addressing Non-Clinical Factors
Research shows that non-clinical issues have an overwhelming impact on patient health. Providers and administrators increasingly recognize the need to address these issues and may even attempt to address them using clinical resources, but soon find that using expensive clinical resources isn’t economically sustainable.
Guideway offers Care Guidance services that impact personal factors and social determinants of health (SDoH) in order to drive patient behavioral change as well as patient compliance with clinical instructions. Although clinical workers such as nurses and physicians are experts inside the clinical walls, it’s imperative to find economical ways to engage patients outside those clinical walls. Guideway’s Care Guidance services fuse people and technology to take concrete action and remove non-clinical issues, barriers and obstacles that negatively impact patients’ care journeys, and which prevent patients and care teams from achieving the best possible outcomes.
Care Guidance Works
Guideway Care has its roots in Patient Care Connect (PCC), a CMMI-funded lay navigation program that spanned twelve cancer centers across five states. The program boasted impressive reductions in unnecessary utilization rates, as well as significant improvements in patient satisfaction. Independently audited and validated savings reached nearly $4,100/quarter per patient during the acute care phase, with similar savings in the last six months of life, as well as HCAHPS care transitions scores in the 95th percentile or above among U.S. hospitals. The proven program that began with PCC and continues now with Guideway Care provides a better patient experience and a concrete way to improve the quality and experience of care while reducing unnecessary costs.