Accountable Care Organizations

Transforming Risk Management for Utilization, Cost Efficiency and Member Satisfaction for ACOs

The Impact of Family Involvement on Patient Outcomes

Our evidence-based member activation solution helps risk-bearing organizations—payors, ACOs, and bundled payment providers—lower costs, improve adherence, and boost member satisfaction.

Guideway Care’s tailored approach empowers risk-bearing organizations to mitigate financial risk and drive quality outcomes through proactive, evidence-based member activation. By leveraging a combination of advanced technology, data-driven insights, and our specially trained member Activation Agents (AA) and Guides (AG), we streamline care processes, improve member adherence, and ensure that every member takes the necessary steps toward optimal health.

Our Key Outcomes

Lower Costs

Our solution systematically reduces avoidable healthcare utilization by addressing barriers to care early. Risk-bearing organizations have experienced cost reductions of up to 25–30% in avoidable claims and acute care events, leading to significant overall savings. For Medicare oncology populations, we’ve lowered ER visits by 29%, decreased hospitalizations by 55% and decreased ICU admissions by 60%.

Promote Adherence

Consistent and personalized member activation helps members follow their care plans—from maintaining medication routines to keeping scheduled follow-up appointments. Data from our programs indicate improvements in adherence rates by as much as 35–40%, ensuring that members receive the full benefit of recommended therapies and reducing the incidence of complications.

Enhance Member Satisfaction

Our evidence-based member activation model streamlines the care experience by proactively addressing non-clinical barriers, ensuring members receive personalized, timely support. As a result, risk-bearing organizations have reported improvements in member satisfaction scores of 10–15%, reflecting smoother care processes, increased trust, and a more positive overall health management experience.