What We Do | Healthcare Patient Navigation
Partnering with hospitals, health systems, payers and provider organizations, Guideway positively impacts patient / member lives and drives financial and operational improvement for our partners. Specially trained non-clinical Care Guides work with patients and caregivers to understand and resolve their barriers to care, resulting in a uniform care experience and optimal outcomes.
Improving patient experience drives financial performance
in acute care utilization
Learn how we
improve performance and outcomes
Skilled Care Guides
Guideway utilizes personality and cognitive tests to hire optimal non-clinical Care Guides. After extensive training in motivational interviewing and Respecting Choices, Care Guides resolve patient / member barriers related to Social Determinants of Health (SDoH) and disparities, overcome clinical and non-clinical barriers to quality care and promptly address the physical, practical, emotional, informational, spiritual and familial issues that impact patient outcomes.
Patient Activation Platform
Guideway’s proprietary platform automates protocols to uncover both non-clinical and clinical issues and barriers for Care Guides. The platform automates the ingestion of tasks, the next step process, clinical escalation, and barrier resolution. The automated prompting and workflow design allows the Care Guides to build peer-to-patient relationships, while stacking non-clinical and clinical assessments in structured reportable data.
Patients & Members
Guideway’s mission is to achieve health equity for all patients by effectively addressing Social Determinants of Health (SDoH) and disparities, and proactively resolving non-clinical and clinical barriers to quality care. Patients / members who need our assistance don’t typically ask for it, but deserve and appreciate the peer-to-patient relationship. Our Care Guides work with our patients to improve their lives on a daily basis.
Partner Clinical Teams
Guideway Care Guides act as an extension of our client partners’ clinical teams, allowing them to operate at the highest level of their license. We collaborate with our partners both in the implementation, as well as the execution of our Service as a Solution. We are able to resolve non-clinical patient barriers and automate the escalation of clinical patient barriers to our partner clinical teams.
Awards and Associations
We take pride in the work we do within the healthcare space, particularly in health equity. We would not be where we are without the hard work and dedication of our team. Over 10 years and more than 200 current employees make our client partners’ patients lives better. More to come…