Solving for
Health Inequity

Published: Better Patient Outcomes, Satisfaction, 
Lower Total Cost of Care, And Improved Efficiency

Solving for Health Inequity

Published: Better Patient Outcomes, Satisfaction, 
Lower Total Cost of Care, And Improved Efficiency

If you are trying to improve outcomes through patient engagement—Stop.
You aren’t solving the problem.

Patients veer off a care path, not because your physicians and nurses aren’t trying. The factors that lead to poor health outcomes exist in the community—outside of your visibility and control. There is no way for your clinicians to find every practical, emotional, and financial gap contributing to readmissions, avoidable utilization, and deterioration.
Guideway Care connects with patients to uncover the countless issues embedded in social determinants of health. Our approach is the opposite of patient engagement—it is patient activation. We drive the actions that close potential gaps, increase adherence, and we follow through to make sure the right action happens.

Guideway Care Solves the
Patient Action Problem

We deliver an end-to-end, tech-enabled patient activation and care navigation solution to close the gaps that exist between healthcare visits.
Care and access gaps (socioeconomic, education, communication, support) increase risk and take time and resources to address. While analytics can identify probable risk and technology can facilitate communication – they can’t establish a patient-peer relationship that leads to real, meaningful problem solving.
Guideway care combines journey and disease-aligned protocols, appropriately skilled resources, and a smart care guidance platform to lower barriers, improve patient compliance, improve outcomes, and lower non-clinical demands on nursing staff.
We solve the problems that lead to avoidable deterioration, inappropriate utilization, financial losses, and nursing stress.

Guideway Care Solves the Problems That Are
Lowering Revenue and Patient Satisfaction

Solve Problems

Guideway Care drives the right patient action by solving patient problems.
Increase patient access
  • Increase patient acquisition
  • Improve patient account management
  • Streamline appointment setting
  • Optimize awareness/marketing efforts
Increase adherence
  • Deliver timely, continuous, simplified patient engagement techniques that are personalized and connected to the patient, the provider, and the clinical encounter
  • Build a peer-patient relationship that helps uncover hidden barriers to care
  • Improve patient satisfaction and retention
Improve navigation
  • Route patients to the most appropriate site of care
  • Ensure compliance with care plans
  • Lower barriers to care
  • Provide practical education and support where needed

Realize Returns

Guideway Care lowers revenue losses, helps you retain your most profitable patients, and helps you maximize the care experience.
Lower penalties and optimize compliant revenue
  • 31% decrease in CHF readmissions
  • 41% decrease in COPD readmissions
  • 40% decrease in pneumonia readmissions
Drive greater patient loyalty
  • 20% increase in wellness visits
  • 44% reduction in missed appointments
  • 30% increase in target surgeries
Optimize the patient experience
  • Improved HCAHPS scores
  • Increased clinical capacity for nursing staff
  • Streamlined patient communication and action

Free Your Nurses to
Focus on Clinical Work

Nurses report that up to 70% of their workload is dedicated to non-clinical, practical tasks like scheduling follow up visits and ensuring transportation.
Guideway Care’s Patient Advocates and Care Guides identify and resolve the practical, emotional, and social barriers that impact a patient’s ability to adhere to a care path. They also serve as an escalation point. As they identify potential clinical gaps, they engage and inform nursing staff of a possible problem. The result? Better patient engagement, lower barriers to care, and freed nursing capacity to focus on high-value, clinical work.

Start Driving
Patient Action.