Social, economic, behavioral, and emotional challenges drive patients off a care pathway and result in avoidable spend (e.g., readmission) and lost revenue (e.g., decreased patient loyalty).
Guideway Care addresses these challenges using scalable, non-clinical resources who are supported by predictive technology and disease-aligned protocols to:
Drive down rates of avoidable utilization
Increase patient satisfaction
When patients have questions, issues, anxiety, and a loss of orientation, they need real connection—and that connection must be genuine, timely, and lead to a positive outcome.
This is what we do and why we can keep patients on the best path that will lead to the best result.
Based on the level of competition within your market and the typical leakage that we observe in similar facilities, we estimate a revenue leakage opportunity of $Est. Leakage Opportunity (BL)(L). This dollar figure represents the potential revenue loss that could be avoided.
We have seen a sustained reduction of approximately 10% in lost revenue through the use of care guidance across a target population. We can tailor this outreach based on the types of patients that Your Hospital is losing to competitors and can help drive deeper insights into the programs and investments that can increase your positioning and market share.
Based on our initial analysis, we estimate that approximately $Est. Revenue Retained (BM) (REV) in patient leakage can be avoided through the implementation of Guideway Care’s guidance solution.
So much of patient satisfaction is driven by timely, clear, and consistent communication. By listening to a patient’s needs, aligning resources to address gaps, and driving follow up, providers can rapidly improve patient survey (HCAHPS) scores.
Guideway Care’s guidance solution has historically delivered improvements in HCAHPS scores above the 90th percentile. This is especially true for the measures that align to provider communication and discharge instructions. The following graph provides a breakdown of the HCAHPS survey and areas where care guidance can quickly improve Your Hospital’s survey scores.
Patient HCAHPS Survey Reported Experiences