Category: Success Stories

Increased Health Equity across Populations

Guideway Care Success Stories Increased Health Equity Across Diverse Populations The Challenge Resolving Inequity Drivers Multiple hurdles impact a patient’s motivation and ability to seek care. At least 80 percent* of these factors are non-clinical, including: Social determinants of health, which disproportionality impact rural and minority communities ...

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Improved Bundle Performance

Guideway Care Success Stories Improved Bundle Performance The Challenge This Mid-Atlantic urban medical center needed help lowering readmissions for patients included in the BPCI-A bundle. Guideway’s Solution Care guides performed outreach to identify and document potential issues and resolve any barriers. While all patients covered by the bundle...

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Improved Patient Satisfaction

Guideway Care Success Stories Improved Patient Satisfaction The Challenge This system wanted to improve patient satisfaction scores across measures focused on discharge, the likelihood that a patient would recommend the provider, overall hospital rating, and the transition of care. Guideway’s Solution Care guides performed post-discharge outreach...

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Lowered Unnecessary Utilization in Cancer

Guideway Care Success Stories Lowered Unnecessary Utilization in Cancer The Challenge Following the success of a $15M CMMI pilot, this system wanted to enhance its lay navigation program to drive ongoing support for cancer patients. The goal was to continue to deliver patient activation at scale while lowering overall program costs. Guideway’s Solution Leveraging...

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Reduced Readmissions across Bundles

Guideway Care Success Stories Reduced Readmissions Across Bundles The Challenge A large, multi-site hospital in the Southeast was struggling to lower readmissions for patients who fell into the Chronic Obstructive Pulmonary Disease (COPD) and Congestive Heart Failure (CHF) bundles. Guideway’s Solution Care Guidance services were provided over the...

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Kept Appointments for New Oncology Patients

Guideway Care Success Stories Kept Appointments for New Oncology Patients The Challenge Ensuring that new oncology patients show up to their first appointment is a critical milestone in the cancer treatment pathway. As COVID-19 pushed rates of appointment adherence down globally, seeing that cancer patients started treatment became even more challenging. ...

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Avoided In-patient and ER Visits for Medicare Patients

Guideway Care Success Stories Avoided In-patient and ER Visits for Medicare Patients The Challenge A large, California-based Medicare Advantage plan administrator needed an effective way to lower rates of avoidable utilization and deterioration. Guideway’s Solution The target population received care guidance services to identify and lower barriers...

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Reduced Readmissions for Sepsis and Pneumonia

Guideway Care Success Stories Reduced Readmissions for Sepsis and Pneumonia The Challenge A large, multi-site hospital needed help managing readmission across at-risk patients. The biggest challenges were in preventing avoidable deterioration for sepsis and pneumonia patients. Guideway’s Solution Care guidance services were provided within a trial...

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Reduced COPD and CHF Readmissions for a Community Health System

Guideway Care Success Stories Reduced COPD and CHF Readmissions for a Community Health System The Challenge A community health system faced penalties due to excess readmissions, including high rates of readmission among chronic obstructive pulmonary disease (COPD) and congestive heart failure (CHF) patients. Guideway’s Solution Key drivers of readmissions...

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